Hybrid Intake Director: Lead Referrals & Care Coordination

GetHired, Inc.; Tucker Estates (NC); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Pathways to Life, Inc. in Greenville, NC seeks an Intake Director to take over a busy referral pipeline and bring structure to intake operations.

You will own the referral-to-intake process, ensure timely handoffs, coordinate with regional directors, and maintain audit-ready EHR records.

This full-time role requires NC behavioral health experience, strong EHR and spreadsheet skills, and willingness to travel between offices.

Qualifications

• Bachelor's degree in a human services field (preferred).
• 3+ years in NC behavioral health intake or care coordination, including 1 year supervising staff.
• Knowledge of NC Medicaid, Tailored Plans and MCO referral processes (preferred).

Responsibilities

• Own the full referral-to-intake process from first contact to handoff.
• Track referrals from start to finish to prevent losses.
• Coordinate with regional clinical directors, outreach, UM and authorizations.
• Collaborate with Trillium, Alliance and Vaya on referrals and TCM.
• Keep intake records accurate and audit-ready in the EHR.
• Report weekly on referral volume, timeliness and conversion to leadership.

Skills

Referral management

EHR proficiency

Data tracking

Organization

Education

Bachelor's degree in human services

Tools

EHR software

Spreadsheets

Job description

Pathways to Life, Inc. in Greenville, NC seeks an Intake Director to take over a busy referral pipeline and bring structure to intake operations.

You will own the referral-to-intake process, ensure timely handoffs, coordinate with regional directors, and maintain audit-ready EHR records.

This full-time role requires NC behavioral health experience, strong EHR and spreadsheet skills, and willingness to travel between offices.