Intake Director: Lead Care Access & Operations (Hybrid)

Golden Steps ABA, LLC; Englewood Cliffs (NJ); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Competitive PTO

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Golden Steps ABA is a growing behavioral health provider seeking an Intake Director for a hybrid role. You will lead Intake Representatives, oversee the journey from inquiry to admission, and partner with Clinical Operations, Staffing, Credentialing, Revenue Cycle, Marketing, Finance, and BI to smooth onboarding and access to care.

This leadership position requires a bachelor’s degree or equivalent, 3+ years in healthcare operations or patient access, and strong skills with metrics, Excel, and

Qualifications

• A bachelor’s degree or equivalent professional experience.
• At least three years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service.
• Experience in healthcare, behavioral health, ABA, or a related field.
• Experience coaching teams and improving operational performance.
• Confidence using metrics, Excel, and a CRM, EMR, or patient management system.
• Strong communication, sound judgment, and a commitment to the families we serve.

Responsibilities

• Lead, coach, and develop Intake Representatives.
• Oversee patient inquiries and referrals, ensuring timely follow-up and a supportive experience for families.
• Manage the intake pipeline and improve responsiveness, scheduling, and conversion.
• Use performance data to identify bottlenecks and improve workflows.
• Resolve complex intake matters and maintain accurate, consistent documentation.
• Partner with Clinical Operations, Staffing, Credentialing, Revenue Cycle Management, Marketing, Finance, and Business Intelligence to make onboarding smoother.

Skills

Leadership experience

Team coaching

Analytical skills

Communication

CRM/EMR proficiency

Education

Bachelor's degree or equivalent

Tools

Excel

CRM/EMR systems

Job description

Golden Steps ABA is a growing behavioral health provider seeking an Intake Director for a hybrid role. You will lead Intake Representatives, oversee the journey from inquiry to admission, and partner with Clinical Operations, Staffing, Credentialing, Revenue Cycle, Marketing, Finance, and BI to smooth onboarding and access to care.

This leadership position requires a bachelor’s degree or equivalent, 3+ years in healthcare operations or patient access, and strong skills with metrics, Excel, and