Intake Director

GetHired, Inc.; Tucker Estates (NC); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Pathways to Life, Inc. in Greenville, NC seeks an Intake Director to take over a busy referral pipeline and bring structure to intake operations.

You will own the referral-to-intake process, ensure timely handoffs, coordinate with regional directors, and maintain audit-ready EHR records.

This full-time role requires NC behavioral health experience, strong EHR and spreadsheet skills, and willingness to travel between offices.

Qualifications

• Bachelor's degree in a human services field (preferred).
• 3+ years in NC behavioral health intake or care coordination, including 1 year supervising staff.
• Knowledge of NC Medicaid, Tailored Plans and MCO referral processes (preferred).

Responsibilities

• Own the full referral-to-intake process from first contact to handoff.
• Track referrals from start to finish to prevent losses.
• Coordinate with regional clinical directors, outreach, UM and authorizations.
• Collaborate with Trillium, Alliance and Vaya on referrals and TCM.
• Keep intake records accurate and audit-ready in the EHR.
• Report weekly on referral volume, timeliness and conversion to leadership.

Skills

Referral management

EHR proficiency

Data tracking

Organization

Education

Bachelor's degree in human services

Tools

EHR software

Spreadsheets

Job description

INTAKE DIRECTOR - PATHWAYS TO LIFE, INC.

Location: Greenville, NC / hybrid / travel between offices

Full-time | Pay:$45,000-$55,000

Pathways to Life is a behavioral health provider serving Members across North Carolina through Tailored Care Management (TCM), CST, ACT, IIH and peer support. We need an Intake Director who can take over a busy referral pipeline right away and bring structure to it.

What you'll do

• Own the full referral-to-intake process: first contact, eligibility, scheduling, chart opening and handoff to the service team
• Track every referral from start to finish so none go missing
• Coordinate with regional clinical directors, outreach staff, UM and authorizations
• Work with Trillium, Alliance and Vaya on referrals, eligibility and TCM assignments
• Keep intake records accurate and audit-ready in our EHR
• Report weekly on referral volume, timeliness and conversion to leadership

What's required

• Bachelor's degree in a human services field [preferred]
• At least 3 years in NC behavioral health intake, access or care coordination, medical charts, medical administration, including at least 1 year supervising staff or a workflow
• Working knowledge of NC Medicaid, Tailored Plans and MCO referral processes [preferred]
• Strong EHR and spreadsheet skills. You will live in both.
• Organized, fast and consistent follow-through. This role cannot let things slip.
• Valid NC driver's license, reliable transportation and willingness to travel between offices
• Must pass a background check and drug screen

Preferred: TCM experience, QP status, bilingual (English/Spanish)

Pathways to Life is an Equal Opportunity Employer.