Intake Coordinator, Behavioral Health (Greenville, NC)

Pathways to Life, Inc; Tucker Estates (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Training and development

Mentorship

Job summary

Pathways to Life in Greenville, NC is seeking an Intake Coordinator to guide clients from referral to first appointment, handling scheduling, insurance, and paperwork for seamless access to services.

You’ll work closely with clinicians and staff, ensuring timely updates and accurate documentation while supporting front desk needs and maintaining confidentiality.

Qualifications

• A bachelor’s degree in a human services field and 2 years of full-time experience with the population served.
• Or a bachelor’s degree in any field plus 4 years of related full-time experience.
• Experience in behavioral health, insurance verification, and EMR usage is preferred.

Responsibilities

• Coordinate intakes: schedule and manage client intakes across multiple behavioral health services.
• Guide clients and families: explain intake paperwork, releases, and program information clearly.
• Handle insurance and funding: verify eligibility, copays, Medicaid/MCO enrollment, and submit funding requests.
• Keep records accurate: maintain authorizations and documentation in the EMR and ensure timelines.
• Track referrals: monitor referral and intake activity using Access to Care reporting tools.

Skills

Behavioral health experience

Bilingual English/Spanish

Organizational skills

Effective communication

Education

Bachelor’s degree in human services field

Bachelor’s degree in any field

Tools

EMR

Insurance verification

Medicaid/MCO enrollment

Job description

Intake Coordinator, Behavioral Health

Pathways to Life | Greenville, NC | Full-time | Competitive pay depending on experience
Monday-Friday, 8:30 AM-5:00 PM (occasional evening, weekend, or holiday coverage; see details below)

Be the first friendly voice someone hears when they’re ready to ask for help

For many people, our intake process is their first contact with mental health or behavioral health care. As our Intake Coordinator, you’ll guide clients and families from referral to first appointment, handling the scheduling, insurance, and paperwork so they can start services without unnecessary delays.

If you like helping people and getting things done, this role is for you. You’ll work side by side with clinicians, physicians, administrative staff, and families, and you’ll see the impact of your work every day.

About Pathways to Life

Pathways to Life is a local wellness organization rooted in the Greenville community. Since 2006, we've provided mental health, substance use, and community-based services to individuals and families across Eastern NC. Our whole-person approach is built on empathy, respect, and a genuine commitment to recovery and self-determination; for the people we serve, and for the staff who serve them.

What Success Looks Like

• Clients move from referral to assessment without communication gaps
• Insurance and authorization issues are resolved quickly
• Providers have what they need before each appointment
• Families and referral sources get timely updates and clear answers
• Documentation is accurate, complete, and on time

What You’ll Do

• Coordinate intakes: Schedule and manage client intakes across multiple behavioral health services
• Guide clients and families: Explain intake paperwork, releases, and program information to clients and guardians in clear, welcoming language
• Handle insurance and funding: Verify insurance eligibility, copays, and Medicaid/MCO enrollment, and submit IPRS funding requests for uninsured clients
• Keep records accurate: Maintain authorizations and supporting documentation in our EMR, make sure intake paperwork meets required timelines, and support monthly audits and compliance reviews
• Track referrals: Monitor referral and intake activity using Access to Care reporting tools
• Keep everyone informed: Update clinicians, physicians, families, and referral sources on intake status
• Support the front office: Help cover the front desk during lunch periods and as needed

What We’re Looking For

Required:

• A bachelor’s degree in a human services field (such as social work, psychology, sociology, counseling, public health, or a related area) plus 2 years of full-time experience with the population we serve, or
• A bachelor’s degree in any other field plus 4 years of related full-time experience

Preferred (but not all required):

• Experience in behavioral health, mental health, or substance use services
• Insurance verification and prior authorizations
• Experience with an EMR
• Familiarity with Medicaid, MCO enrollment, or IPRS funding
• Experience coordinating schedules across providers or departments
• Bilingual English/Spanish

Skills that matter:

• Juggling multiple deadlines without losing attention to detail
• Explaining things clearly and kindly to clients, families, and providers
• Staying organized through interruptions and urgent requests
• Working independently while keeping your team in the loop
• Handling sensitive information with discretion and professionalism

Don't meet every preferred qualification? We encourage you to apply anyway. If your background is a good match for the core of this role, we’d like to hear from you.

What We Offer

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Paid training and ongoing professional development [name specifics: CEUs, tuition support, mentorship, structured first 90 days]
• A collaborative clinical and administrative team

Work Environment

This is an on-site role in our Greenville, NC office, with frequent contact with clients, providers, and referral sources. Because we serve people seeking behavioral health care, you may occasionally meet someone in distress. You’ll work alongside clinicians and receive training in de-escalation and crisis response to help you handle these moments with confidence. The role may involve lifting office materials up to 25 pounds.

Before You Start

• Complete required company training within established timelines
• Complete standard pre-employment screening, including background and registry checks, in accordance with North Carolina regulations
• Maintain confidentiality in all verbal, written, and electronic communications

Pathways to Life is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.