Director of Admissions & Care Access

Raleigh Oaks Behavioral Health; Garner (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Raleigh Oaks Behavioral Health in Garner, NC seeks an experienced Intake/Admissions Director to lead the admissions team, oversee clinical evaluations, and ensure compliant, efficient patient intake. The role collaborates with physicians, payers and hospital staff to optimize outcomes and revenue.

The candidate will manage call-center operations, scheduling, and staff development, while aligning department goals with organizational strategies and regulatory requirements.

Qualifications

• RN license or master’s degree in behavioral health required.
• Two+ years healthcare admissions experience.
• Experience supervising staff in admissions preferred.

Responsibilities

• Oversee admission function and clinical evaluations of prospective patients.
• Manage call center operations, insurance verification and preauthorization.
• Lead hiring, training, scheduling, and performance management of staff.
• Report census data and manage department budgets.
• Ensure regulatory compliance and quality standards.

Skills

Leadership

Communication

Team management

Education

RN license

Master’s degree in social work/related field

Job description

Raleigh Oaks Behavioral Health in Garner, NC seeks an experienced Intake/Admissions Director to lead the admissions team, oversee clinical evaluations, and ensure compliant, efficient patient intake. The role collaborates with physicians, payers and hospital staff to optimize outcomes and revenue.

The candidate will manage call-center operations, scheduling, and staff development, while aligning department goals with organizational strategies and regulatory requirements.