Hybrid Insurance Support Specialist - MN

SFM Mutual Insurance; BLOOMINGTON (MN); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work environment

401(k) with match

Paid holidays

Job summary

SFM Mutual Insurance in Bloomington, MN is seeking an Insurance Support Representative to deliver high-quality service to internal and external clients. This hybrid role supports workers' compensation claims in a fast-paced, paperless environment with flexible hours.

You will process applications, claims and payments, verify data, handle inbound calls, and assist with document management while maintaining compliance. Great benefits accompany this opportunity.

Qualifications

• General office experience or customer service background.
• Strong attention to detail and accuracy with data entry and document handling.
• Excellent communication and professional interaction with internal and external stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide high-quality customer support to internal teams, agents, policyholders, medical providers, and injured workers.
• Process insurance applications, claims, and payments by accurately entering and verifying data from multiple sources.
• Review and interpret documents such as First Reports of Injury, medical bills, and reimbursement requests to ensure proper claim setup and payment processing.
• Manage workflow queues by completing data entry, research, and processing tasks with a high level of accuracy and efficiency.
• Handle inbound phone calls, gather critical information, document interactions, and clearly communicate next steps to customers.
• Support document management processes, including mail handling, scanning, indexing, and maintaining compliance with record retention standards.
• Collaborate with team members by providing backup support, contributing ideas for process improvements, and assisting with special projects as needed.

Skills

General office experience

Customer service

Attention to detail

Communication skills

Multitasking

Phone systems experience

Microsoft Office proficiency

Data entry

Tools

Microsoft Word

Microsoft Excel

Databases

Job description

SFM Mutual Insurance in Bloomington, MN is seeking an Insurance Support Representative to deliver high-quality service to internal and external clients. This hybrid role supports workers' compensation claims in a fast-paced, paperless environment with flexible hours.

You will process applications, claims and payments, verify data, handle inbound calls, and assist with document management while maintaining compliance. Great benefits accompany this opportunity.