Insurance Customer Support Specialist (Flexible Schedule)

North Suburban Agencies, Inc.; Minneapolis (MN); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Descrizione del lavoro

North Suburban Agencies, Inc. is seeking a Customer Service Representative in Minneapolis to be a key contact for clients. You will provide timely information, handle inquiries, and support on insurance matters, including policies, coverage, claims, changes, and renewals.

The role emphasizes empathy, proactive problem-solving, and teamwork, with a willingness to pursue a P&C license and participate in ongoing development and training opportunities.

Competenze

• Interest in marketing products and services based on customer needs.
• Excellent communication skills, written, verbal and listening.
• People-oriented and detail oriented.
• Proactive in problem-solving and learning computer functions.
• Able to work in a team environment; prior office experience.
• Willingness to obtain a P&C license.

Mansioni

• Establish customer relationships and follow up with customers as needed.
• Respond to customer inquiries via phone and email promptly.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.
• Educate customers about insurance options using a needs-based review process.

Conoscenze

Communication skills

People oriented

Detail oriented

Team oriented

Problem solving

Computer skills

Office experience

P&C license

Marketing interest

Descrizione del lavoro

North Suburban Agencies, Inc. is seeking a Customer Service Representative in Minneapolis to be a key contact for clients. You will provide timely information, handle inquiries, and support on insurance matters, including policies, coverage, claims, changes, and renewals.

The role emphasizes empathy, proactive problem-solving, and teamwork, with a willingness to pursue a P&C license and participate in ongoing development and training opportunities.