Insurance Support Specialist I — Hybrid (MN)

SFM Mutual Insurance Companies; Minnesota; Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Flexible hybrid work environment

401(k) with company match

Generous PTO and holidays

Job summary

SFM Mutual Insurance Companies in Bloomington, MN is seeking an Insurance Support Representative to deliver high-quality service to internal and external clients. The role involves processing applications, claims, and payments, reviewing documents for proper claim setup, and providing backup for workflow and special projects in a fast-paced, paperless environment.

The position offers flexible hybrid work hours, with applicants required to live in Minnesota.

Qualifications

• One or more years of general office experience.
• Detail-oriented with accurate data entry and document processing.
• Strong communication with internal and external stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and databases.

Responsibilities

• Provide high-quality customer support to internal teams, agents, policyholders, medical providers, and injured workers.
• Process applications, claims, and payments by entering data from multiple sources.
• Review documents like First Reports of Injury, medical bills, and reimbursements to set up claims.
• Manage workflow queues with accurate data entry and processing.
• Handle inbound calls, gather information, document interactions, and communicate next steps.
• Support document management: mail handling, scanning, indexing, and retention compliance.
• Collaborate with team, back up others, propose process improvements, assist with projects.

Skills

General office experience

Attention to detail

Strong communication

Multitasking

Data entry

Office software proficiency

Phone system experience

Problem solving

Document imaging / paperless

Tools

Microsoft Office (Word, Excel)

Databases

Document imaging system

Scanning

Job description

SFM Mutual Insurance Companies in Bloomington, MN is seeking an Insurance Support Representative to deliver high-quality service to internal and external clients. The role involves processing applications, claims, and payments, reviewing documents for proper claim setup, and providing backup for workflow and special projects in a fast-paced, paperless environment.

The position offers flexible hybrid work hours, with applicants required to live in Minnesota.