Hybrid Insurance Support Specialist

Co-operators; United States; Hybrid; USD 27,000 - 45,000; Full time

Benefits offered by this job

Training & development

Flexible work options

Well-being program

Volunteer opportunities

Job summary

CGIC in Canada is hiring a Customer Service Assistant to respond to unlicensed customer requests via inbound channels and initiate outbound contact for potential sales leads. The role supports Licensed Insurance Representatives through back-office tasks in a hybrid setting.

The position requires 0–1 year in insurance, sales or customer support, basic keyboarding and MS Office knowledge, and strong communication skills to engage clients and resolve inquiries.

Qualifications

• 0–1 year of experience in insurance, sales or customer support.
• Basic keyboarding skills.
• Proficient in sales and customer support.

Responsibilities

• Proactively engage with clients through various communication channels to deliver an outstanding customer service experience.
• Answer queue calls and respond to chats and emails to quickly identify and solve customer inquiries.
• Provide first line technical and troubleshooting support to customers.
• Make outbound calls to follow up on potential sales leads and determine eligibility prior to transferring to a licensed insurance representative.
• Contribute to team results by supporting all colleagues to be successful in meeting client needs.
• Other administrative and back-office tasks as required.

Skills

Customer service

Communication

Sales

Tools

MS Office

Job description

CGIC in Canada is hiring a Customer Service Assistant to respond to unlicensed customer requests via inbound channels and initiate outbound contact for potential sales leads. The role supports Licensed Insurance Representatives through back-office tasks in a hybrid setting.

The position requires 0–1 year in insurance, sales or customer support, basic keyboarding and MS Office knowledge, and strong communication skills to engage clients and resolve inquiries.