Hybrid Insurance Policy Support Specialist

GUARANTEE TRUST LIFE INS CO; Glenview (IL); On-site; USD 36,506 - 37,884; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Life Insurance

Short-Term Disability

Long-Term Disability

Paid holidays

401(k) and Profit-Sharing

Job summary

Guarantee Trust Life Insurance Company is seeking a detail- and people-oriented Customer Service Representative to join our Chicagoland team in Glenview, IL. On-site most days with three flexible remote days per month and half-day Fridays offer a balanced schedule.

The role handles inquiries from policyholders, agents and providers, delivering information on benefits, policy status and billing. A call-center background, accuracy and teamwork are valued.

Qualifications

• High school diploma or equivalent; 1–2 years of college preferred.
• Customer service experience; call center preferred.

Responsibilities

• Handle incoming calls from policyholders, insurance agents and providers.
• Provide information regarding claim benefits, policy status, billing and premium information.
• Identify and manage at-risk policies; support policy retention initiatives.
• Navigate multiple internal systems to assist callers.

Skills

Customer service

Call center

Communication skills

Team work

Education

High school diploma

Some college preferred

Tools

Microsoft Word

Job description

Guarantee Trust Life Insurance Company is seeking a detail- and people-oriented Customer Service Representative to join our Chicagoland team in Glenview, IL. On-site most days with three flexible remote days per month and half-day Fridays offer a balanced schedule.

The role handles inquiries from policyholders, agents and providers, delivering information on benefits, policy status and billing. A call-center background, accuracy and teamwork are valued.