Hybrid Insurance Implementation & Onboarding Specialist

Automatic Data Processing, Inc.; El Paso (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

ADP is seeking an Insurance Implementation & Service Specialist for a hybrid role, office 3 days a week and remote 2 days. You will own the client onboarding for insurance products, review policy and client data, set expectations, and ensure a smooth transition to the Client Service Team.

You’ll collaborate with Sales and Client Service, manage multiple follow-ups, and handle high inbound call volume. A P&C license within 30 days is required or supported by ADP; training is provided.

Qualifications

• License in Property & Casualty (P&C) within 30 days of employment or the ability to obtain it.
• No prior experience required; training provided.
• Willingness to work overtime during peak seasons.
• Strong professionalism and business acumen.
• Strong follow-up skills for timely closure of items on Sales Orders and in the Implementation Process.
• Excellent oral communication with clients, sales, and service teams.
• Ability to work under time constraints while maintaining a professional service attitude.

Responsibilities

• Onboard clients for Insurance Products implementation to create exceptional onboarding experiences.
• Analyze existing systems and processes, and implement ADP solutions.
• Collaborate with sales and client service teams to share priorities, timelines and issues.
• Manage multiple time-sensitive follow-ups and keep clients informed.

Skills

Client-facing communication

Relationship-building

Time management

Problem-solving

Job description

ADP is seeking an Insurance Implementation & Service Specialist for a hybrid role, office 3 days a week and remote 2 days. You will own the client onboarding for insurance products, review policy and client data, set expectations, and ensure a smooth transition to the Client Service Team.

You’ll collaborate with Sales and Client Service, manage multiple follow-ups, and handle high inbound call volume. A P&C license within 30 days is required or supported by ADP; training is provided.