Senior Implementation Specialist

Automatic Data Processing, Inc.; El Paso (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

ADP is seeking an Insurance Implementation & Service Specialist for a hybrid role, office 3 days a week and remote 2 days. You will own the client onboarding for insurance products, review policy and client data, set expectations, and ensure a smooth transition to the Client Service Team.

You’ll collaborate with Sales and Client Service, manage multiple follow-ups, and handle high inbound call volume. A P&C license within 30 days is required or supported by ADP; training is provided.

Qualifications

• License in Property & Casualty (P&C) within 30 days of employment or the ability to obtain it.
• No prior experience required; training provided.
• Willingness to work overtime during peak seasons.
• Strong professionalism and business acumen.
• Strong follow-up skills for timely closure of items on Sales Orders and in the Implementation Process.
• Excellent oral communication with clients, sales, and service teams.
• Ability to work under time constraints while maintaining a professional service attitude.

Responsibilities

• Onboard clients for Insurance Products implementation to create exceptional onboarding experiences.
• Analyze existing systems and processes, and implement ADP solutions.
• Collaborate with sales and client service teams to share priorities, timelines and issues.
• Manage multiple time-sensitive follow-ups and keep clients informed.

Skills

Client-facing communication

Relationship-building

Time management

Problem-solving

Job description

ADP is hiring an Insurance Implementation & Service Specialist. This position is hybrid; working in the office 3 days a week and from home 2 days a week.

As an Implementation Specialist you will be the client's first point of contact post sale, managing the implementation process from the sale through the transition to Client Service. Ensures the establishment of a positive relationship with the client. Performs a thorough review of the policy and client's information and sets client expectations to ensure the successful transition of the clients to the Client Service Team.

You will spend most of your day receiving and reviewing sales order, policy information and client information for completeness and work closely with sales to notify them of any outstanding issues/items. Make welcome calls to the client to establish a relationship with the client, set and reinforce expectations, confirm information and answer any questions the clients may have. Classify employees, owner/officers in all applicable systems to ensure accurate premium deductions. Be available to take client calls and service client through first premium impound ensuring all features have started prior to turnover to Client Service.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Implementation at ADP, watch here: /Client_Services_Videos

What you’ll do: Responsibilities

What you can expect on a typical day:

• Onboard Client. You'll create exceptional onboarding experiences for Insurance Products implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate. You will work on multiple time-sensitive follow-ups/projects at the same time. You will share essential information with clients and internal teams.
• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Requirements

• Must have or receive the appropriate Property & Casualty insurance license within 30 days of employment. ADP will support successful candidates in the testing process.
• Prior experience is not required; we will train you to be successful!
• You can work overtime hours during peak seasons.
• Strong Professionalism and business acumen
• Strong follow-up skills for timely and effective closure of open items on Sales Orders and in the Implementation Process
• Strong oral communication skills with clients, sales, and other service associates.
• Strong ability to work effectively under pressure of time constraint, while maintaining a professional service and attitude.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• Must have or receive the appropriate Property & Casualty insurance license within 30 days of employment. ADP will support successful candidates in the testing process.

#LI-Hybrid

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click life-at-adp/ to learn more about ADP’s culture and our full set of values.