Hybrid Insurance Customer Service Specialist

Sentry; El Paso (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Hybrid Flexibility

Dining on Us

Tuition reimbursement

Medical, dental, vision

Paid Time Off

401(k) match

Volunteer Time Off

Job summary

Sentry seeks a Service Professional to join our contact call center in the United States. You will provide quality customer service via phone, email, and chat, resolve requests using standard procedures under close supervision.

New hires may receive a $1,000 sign-on bonus (bilingual hires up to $1,500) and an additional $1,000 with a Property & Casualty license. We offer hybrid flexibility, tuition reimbursement, comprehensive benefits, and a 401(k) match.

Qualifications

• High school diploma or equivalent.
• Ability to meet attendance requirements and work nights, weekends, holidays.
• Strong customer service and communication skills.
• Proficiency with computers; familiarity with Excel and Word.
• Spanish language skills preferred but not required.

Responsibilities

• Provide quality customer service via phone, email, and chat.
• Resolve issues using standard procedures under supervision.
• Assist insureds and customers, locate information, and guide claims process.
• Navigate multiple systems to document actions and resolve service situations.
• Record and file information in the system for each interaction.

Skills

Customer service

Communication skills

Spanish language skills

Computer literacy

Education

High school diploma

Tools

Excel

Word

Job description

Sentry seeks a Service Professional to join our contact call center in the United States. You will provide quality customer service via phone, email, and chat, resolve requests using standard procedures under close supervision.

New hires may receive a $1,000 sign-on bonus (bilingual hires up to $1,500) and an additional $1,000 with a Property & Casualty license. We offer hybrid flexibility, tuition reimbursement, comprehensive benefits, and a 401(k) match.