Hybrid Insurance Account Specialist

Marsh Agency; Austin (TX); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Marsh Risk in Austin, Texas is seeking an Account Representative to support client and account executives, review insurance contracts, and respond to inquiries. This hybrid role requires in-office presence at least three days per week.

You will strengthen client relationships, manage renewal tasks, monitor deliverables, coordinate onboarding, and assist with policy delivery and client questions, contributing to growth and retention through exceptional service.

Qualifications

• 2+ years of experience in account management, customer service, customer support, administrative assistant or a related field.

Responsabilités

• Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
• Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
• Monitor and report on the status of client deliverables and outstanding items.
• Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
• Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
• Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

Formation

Bachelor’s Degree preferred

Description du poste

Marsh Risk in Austin, Texas is seeking an Account Representative to support client and account executives, review insurance contracts, and respond to inquiries. This hybrid role requires in-office presence at least three days per week.

You will strengthen client relationships, manage renewal tasks, monitor deliverables, coordinate onboarding, and assist with policy delivery and client questions, contributing to growth and retention through exceptional service.