Account Representative Supervisor

Marsh & McLennan Companies, Inc.; Austin (TX); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Marsh in Austin, TX is seeking an Account Representative Supervisor to lead a team of account representatives and enhance client experience. This hybrid role requires at least three days in the office weekly and involves managing a portfolio, guiding renewal lifecycles, and promoting Marsh systems.

As a player-coach, you will coach, mentor, and develop staff, oversee workloads, and drive process improvements while building relationships with internal partners and senior leaders.

Qualifications

• 5+ years in insurance account management or related client service role.
• Minimum 2 years in a supervisory role within insurance, financial services or related field.
• Active Property & Casualty (P&C) General Lines Insurance License or ability to obtain within 90 days.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Proven ability to lead, motivate, coach, and develop a team while managing multiple priorities and deadlines.
• Strong client service mindset with excellent organizational skills and attention to detail.

Responsibilities

• Supervise, guide, mentor, and develop a team of Account Representatives to meet role expectations and business objectives.
• Coach team members through regular feedback, performance check-ins, and annual performance reviews.
• Oversee workload distribution and monitor team workflows to ensure adequate coverage.
• Foster a vibrant, collaborative, and inclusive team culture.
• Onboard and train Account Representatives, ensuring understanding of Marsh systems and the renewal lifecycle.
• Serve as an escalation point for complex client issues or internal challenges faced by the team.
• Contribute to and oversee process improvement efforts within the team.
• Manage a select portfolio of client accounts while building relationships with internal partners and participating in stakeholder engagement sessions.

Skills

Team leadership

Mentoring

Client service

Communication

Problem solving

MS Office

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Company:
Marsh

Description:

We are seeking a talented individual to join our team at Marsh. This role will be based in Austin, TX. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Account Representative Supervisor at Marsh , you will lead and mentor a team of Account Representatives to enhance client experience and achieve business objectives. This \"player-coach\" role includes managing a portfolio of client accounts, guiding your team through the renewal lifecycle, and fostering a high-performing culture. You will also promote Marsh systems, drive operational excellence, and contribute to client retention, offering significant opportunities for career development and networking with senior leaders and clients.

We will count on you to:

• Supervise, guide, mentor, and develop a team of Account Representatives to meet role expectations, client service standards, and business objectives.
• Coach team members through regular feedback, performance check-ins, and contributions to annual performance reviews.
• Oversee workload distribution and monitor team workflows to ensure adequate coverage and build talent bench strength.
• Foster a vibrant, collaborative, and inclusive team culture.
• Engage in the onboarding and training of Account Representatives, ensuring understanding of Marsh systems, the renewal life cycle, and client service best practices.
• Serve as an escalation point for complex client issues or internal challenges faced by the team.
• Contribute to and oversee process improvement efforts within the team.
• Manage a select portfolio of client accounts while building effective relationships with internal business partners and participating in stakeholder engagement sessions to enhance the client experience.

What you need to have:

• 5 years of professional experience, including 3 years in insurance account management or a related client service role
• Minimum of 2 years in a supervisory role within insurance, financial services or related field
• Active Property & Casualty (P&C) General Lines Insurance License or willingness and ability to obtain within 90 days of hire.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook)
• Proven ability to lead, motivate, coach, and develop a team of client service professionals while managing multiple priorities and deadlines effectively.
• Strong client service mindset, with exceptional organizational skills, attention to detail, and the ability to handle difficult client discussions.
• Excellent analytical, proactive problem-solving abilities, and strong written and verbal communication skills, with a collaborative approach to working across departments.

What makes you stand out:

• Bachelor's Degree or equivalent professional experience preferred
• Experience in a brokerage environment is highly desirable
• Strong working knowledge of commercial Property & Casualty insurance products, the renewal lifecycle, and market dynamics

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \"anchor day\" per week on which their full team will be together in person.