Hybrid Institutional Relationship Manager I

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 54,000 - 90,000; Full time

Job summary

M&T Bank is seeking an ICS Relationship Manager I to oversee institutional client accounts from Buffalo, NY. This full-time hybrid role emphasizes accurate client service, billing, risk awareness, and timely processing of account activities in line with regulatory standards.

You will act as primary/secondary contact for assigned accounts, prepare annual reviews, handle client inquiries, and support retirement plan participants and pensioners.

Qualifications

• Bachelor's degree in Finance or Business required or equivalent experience.
• Strong client service and regulatory awareness needed.
• Excellent communication and organizational skills essential.

Responsibilities

• Submit activity for processing accurately and to client directives.
• Respond to compliance reports and annual account reviews.
• Be primary/secondary contact for assigned accounts and retirement plans.
• Maintain client communications on regulatory and trust matters.
• Complete client billing and resolve aged receivables; escalate as needed.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Attention to detail

PC proficiency

Decision-making

Teamwork

Education

Bachelor's degree in Finance or Business

Job description

M&T Bank is seeking an ICS Relationship Manager I to oversee institutional client accounts from Buffalo, NY. This full-time hybrid role emphasizes accurate client service, billing, risk awareness, and timely processing of account activities in line with regulatory standards.

You will act as primary/secondary contact for assigned accounts, prepare annual reviews, handle client inquiries, and support retirement plan participants and pensioners.