ICS Relationship Manager I

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 54,000 - 90,000; Full time

Job summary

M&T Bank is seeking an ICS Relationship Manager I to oversee institutional client accounts from Buffalo, NY. This full-time hybrid role emphasizes accurate client service, billing, risk awareness, and timely processing of account activities in line with regulatory standards.

You will act as primary/secondary contact for assigned accounts, prepare annual reviews, handle client inquiries, and support retirement plan participants and pensioners.

Qualifications

• Bachelor's degree in Finance or Business required or equivalent experience.
• Strong client service and regulatory awareness needed.
• Excellent communication and organizational skills essential.

Responsibilities

• Submit activity for processing accurately and to client directives.
• Respond to compliance reports and annual account reviews.
• Be primary/secondary contact for assigned accounts and retirement plans.
• Maintain client communications on regulatory and trust matters.
• Complete client billing and resolve aged receivables; escalate as needed.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Attention to detail

PC proficiency

Decision-making

Teamwork

Education

Bachelor's degree in Finance or Business

Job description

## ICS Relationship Manager IApply: Hybrid Position: Buffalo, NY: Full time: Posted Today: R90284# **Overview:**Provides relationship management oversight of assigned institutional client accounts. Working in a team environment, provides account specific administration support and client service tasks to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk.## **Primary Responsibilities:*** Submit activity for processing in a timely and accurate manner and based on client directives.* Respond to and/or annotate compliance reports as directed by more experienced Relationship Managers.* Submit annual account reviews for assigned accounts in a timely manner or as directed.* Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve basic matters and inquiries, adhering to established Division, client and alliance service standards.* Maintain client communications on regulatory, legal, accounting and trust matters.* Complete client billing and resolve aged receivables for client accounts; work with more experienced Relationship Managers as needed.* Remain current on industry trends and regulatory items.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Education and Experience Required:**Bachelor's degree and a minimum of 1 year relevant experience,OR in lieu of a degree,A combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 year relevant experienceStrong level of proficiency in use of personal computers and pertinent word processing and spreadsheet softwareDetail-orientedExcellent customer service skillsExcellent verbal and written communication skillsProven organizational skillsProven problem-solving skillsStrong decision-making skills## **Education and Experience Preferred:**Bachelor’s degree in Finance or BusinessMinimum of 2 years’ relevant experienceRetirement or Trust administration experienceM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $54,100.00 - $90,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.