Hybrid Inside Sales Engineer – Aftermarket (Valves)

Imi Plc; Lake Forest (CA); Hybride; USD 85 000 - 105 000; Plein temps

Avantages offerts par ce poste

Health plans

401K with matching

Maternity leave

Paternity leave

Employee resource groups

PTO

Telemedicine

Résumé du poste

IMI is seeking an Inside Sales Engineer - Aftermarket to support existing customer accounts in the valve manufacturing sector from our Lake Forest, California site. Hybrid work with occasional travel to local customer sites; you'll prepare quotations, process orders, and serve as the primary contact for customers.

You will collaborate with outside sales and internal teams to ensure accurate quotes, orders, and customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service, verbal communication, and written communication skills.
• Accurate typing, data entry, and recordkeeping abilities.
• Ability to manage competing priorities and changing workloads.
• Demonstrated ability to learn new products, systems, and processes quickly.
• Ability to work with minimal supervision after training but also in a team environment.
• Proficiency with Microsoft Office applications, including Microsoft Excel.

Responsabilités

• Prepare customer quotations using available pricing, product, and historical sales information.
• Process customer orders accurately and in accordance with established procedures.
• Communicate with customers through phone and email regarding quotations, orders, product information, and account-related needs.
• Coordinate with the outside sales team to support customer accounts and sales activities.
• Research cost history, engineering drawings, specifications, and product information required to quote and sell parts.
• Maintain accurate and complete records in Salesforce CRM system.
• Manage multiple customer requests, priorities, and deadlines while ensuring timely follow-through.
• Exercise sound judgment within assigned authority levels and seek guidance when appropriate.
• Develop and maintain knowledge of company products, systems, and procedures.
• Support ongoing customer satisfaction and account retention efforts within an assigned territory.

Connaissances

Customer service

Verbal communication

Written communication

Typing

Data entry

Recordkeeping

Multitasking

Self-management

Microsoft Excel

Formation

High school diploma or equivalent

Outils

Salesforce CRM

IFS ERP

Microsoft Office

Description du poste

IMI is seeking an Inside Sales Engineer - Aftermarket to support existing customer accounts in the valve manufacturing sector from our Lake Forest, California site. Hybrid work with occasional travel to local customer sites; you'll prepare quotations, process orders, and serve as the primary contact for customers.

You will collaborate with outside sales and internal teams to ensure accurate quotes, orders, and customer satisfaction.