Inside Sales Engineer

IMI; Lake Forest (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

IMI plc, a global specialty engineering company, is seeking an Inside Sales Engineer - Aftermarket in Lake Forest, CA. This hybrid role supports existing customer accounts in the critical valve manufacturing sector by generating quotations, processing orders, and serving as the primary contact for customers.

After an initial training period, you will own an assigned territory of existing accounts, balancing customer service, account management and accurate quoting.

Responsibilities

• Prepare customer quotations using available pricing, product, and historical sales information.
• Process customer orders accurately and in accordance with established procedures.
• Communicate with customers through phone and email regarding quotations, orders, product information, and account-related needs.
• Coordinate with the outside sales team to support customer accounts and sales activities.
• Research cost history, engineering drawings, specifications, and product information required to quote and sell parts.
• Maintain accurate and complete records in Salesforce CRM system.
• Manage multiple

Job description

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.
We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science, and Transport.
Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Role Overview

The Inside Sales Engineer - Aftermarket supports existing customer accounts within the critical valve manufacturing industry by providing quotations, processing orders, and serving as a primary point of contact for customers. This role works closely with customers, the outside sales team, and internal departments to ensure accurate and timely support of customer requirements.
Following an initial training and evaluation period, the Inside Sales Representative is expected to take ownership of an assigned territory of existing customer accounts. The position carries individual sales performance expectations in addition to responsibilities for accuracy, customer service, account management, and effective follow-through.
The candidate must be detail-oriented, customer-focused, able to manage multiple priorities, and capable of working with minimal supervision after training is completed but can also adapt to working and collaborating in a team environment. Strong troubleshooting and problem-solving skills are essential for identifying customer needs, resolving issues, researching product information, and supporting accurate quotations and order processing.

Work Environment

Lake Forrest, CA - Hybrid

• Occasional travel to local customer sites

Key Responsibilities

• Prepare customer quotations using available pricing, product, and historical sales information.
• Process customer orders accurately and in accordance with established procedures.
• Communicate with customers through phone and email regarding quotations, orders, product information, and account-related needs.
• Coordinate with the outside sales team to support customer accounts and sales activities.
• Research cost history, engineering drawings, specifications, and product information required to quote and sell parts.
• Maintain accurate and complete records in Salesforce CRM system.
• Manage multiple