Hybrid Inside Sales & Customer Support — Water Solutions

Alfa Laval; Greenwood (IN); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Healthcare and dental plans

Vision plans

Wellness program

401(k)

Paid holidays

Job summary

Alfa Laval is hiring an Inside Sales & Customer Support Specialist to drive sales and provide exceptional service for the Water Industry in a hybrid, on-site setting. The role supports customers in Richmond, VA; Greenwood, IN; or Houston, TX.

You will qualify leads, manage CRM data, prepare tailored pitches, close sales, and educate customers on new offerings, while meeting monthly and quarterly goals. Strong CRM, communication, and problem-solving skills are essential.

Qualifications

• Bachelor's degree in business, marketing, communications, or related field preferred.
• Minimum of 2 years inside sales or customer service or similar.
• Proficiency in CRM tools (Salesforce, HubSpot) and Microsoft Office.
• Strong interpersonal and communication skills (written and verbal).
• Ability to build rapport and sustain positive customer relationships.
• Excellent problem-solving and customer-first mindset.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries.
• Maintain an up-to-date CRM with accurate lead and customer information.
• Proactively contact prospective customers to promote products/services and close sales.
• Develop tailored sales pitches and proposals to meet customer needs.
• Track and manage the sales pipeline toward monthly and quarterly sales goals.
• Collaborate with the sales team to refine strategies and achieve revenue objectives.
• Upsell or cross-sell additional products or services to existing customers.
• Educate customers on new offerings, features, and solutions.
• Serve as the first point of contact for customer inquiries with timely solutions.
• Escalate complex cases to appropriate teams and ensure resolution.
• Guide new customers through onboarding and ensure they are fully equipped to use products/services.
• Conduct product demonstrations and training sessions as needed.
• Build and maintain strong relationships by proactively addressing needs.
• Collect and analyze feedback to improve customer experience.
• Maintain records of customer interactions and outcomes.

Skills

CRM proficiency

Interpersonal skills

Problem-solving mindset

Organizational skills

Independent & fast-paced work

Education

Bachelor's degree in business/marketing/communications or related field

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Alfa Laval is hiring an Inside Sales & Customer Support Specialist to drive sales and provide exceptional service for the Water Industry in a hybrid, on-site setting. The role supports customers in Richmond, VA; Greenwood, IN; or Houston, TX.

You will qualify leads, manage CRM data, prepare tailored pitches, close sales, and educate customers on new offerings, while meeting monthly and quarterly goals. Strong CRM, communication, and problem-solving skills are essential.