Hybrid Inside Sales Associate - Customer Growth & Support

The Chefs' Warehouse; Hanover (MD); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacations, Paid Holidays

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

5% above cost for our high-quality食品?!

Employee discounts for travel and/or?

Job summary

The Inside Sales & Sales Support Associate at The Chefs’ Warehouse supports Outside Sales Representatives, handles day-to-day customer needs, and analyzes sales data to grow profitability. This hybrid role requires strong communication, detail orientation, and collaboration across sales, operations and purchasing teams.

You will assist with account setup, maintenance, and custom orders while ensuring accurate orders and proactive customer communication. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma required; college coursework a plus.
• Experience in foodservice distribution, inside sales, or sales support preferred.
• Bilingual Spanish/English is a plus.
• Strong ability to work with reports and profitability metrics.

Responsibilities

• Support 2–4 Outside Sales Representatives as primary contact for assigned customers.
• Assist with new account setup, onboarding and ongoing maintenance.
• Manage customer orders, credits, and special requests.
• Proactively communicate stock updates and order changes to customers and reps.
• Review orders for accuracy and ensure proper entry and fulfillment.
• Suggest additional or complementary items to customers.
• Run and analyze reports on profitability, drop gross margin, and growth opportunities.
• Identify trends or risks within accounts and share insights with the sales team.
• Maintain service levels and pricing for select key accounts.
• Collaborate with sales, operations, purchasing and customer service.
• Escalate issues and document customer concerns; support quarterly reporting.
• Provide backup coverage during vacations or absences; attend sales meetings.

Skills

Inside sales

Customer service

Data analysis

Communication skills

Bilingual: Spanish/English

10-key data entry

Education

High School Diploma

College coursework a plus

Tools

10-key data entry

Job description

The Inside Sales & Sales Support Associate at The Chefs’ Warehouse supports Outside Sales Representatives, handles day-to-day customer needs, and analyzes sales data to grow profitability. This hybrid role requires strong communication, detail orientation, and collaboration across sales, operations and purchasing teams.

You will assist with account setup, maintenance, and custom orders while ensuring accurate orders and proactive customer communication. Bilingual English/Spanish is a plus.