Customer Service Representative

Mikehudsondist; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Health, dental, and medical benefits

Weekly pay

Life Insurance

Employee discounts

401k

Employee stock purchase plan

Job summary

The Chefs' Warehouse is seeking an Inside Sales & Sales Support Associate to back the Outside Sales team. You will handle day‑to‑day customer needs, help with account setup, and analyze profitability data to identify growth opportunities.

You will support 2–4 Outside Sales Representatives and manage select key accounts with a proactive, customer‑centric mindset. Strong communication and data abilities are essential for success.

Qualifications

• High School Diploma or equivalent; college coursework a plus.
• Prior experience in foodservice distribution, inside sales, or customer service preferred.
• Strong data analysis and profitability metrics understanding.
• Bilingual (Spanish/English) a plus, but not required.

Responsibilities

• Support 2–4 outside sales reps as primary contact for assigned customers.
• Assist with new account setup and ongoing account maintenance.
• Manage customer orders, add-ons, credits, adjustments, and special requests.
• Communicate out‑of‑stock items, substitutions, and order changes proactively to customers and sales reps.
• Review incoming orders for accuracy and completeness; ensure accuracy of entries.
• Suggest and sell additional or complementary items when appropriate.
• Run and analyze reports related to account profitability and growth.

Skills

Inside sales

Customer service

Data analysis

Multitasking

Bilingual

Education

High School Diploma

Tools

Excel

CRM

Job description

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com ) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best‑in‑breed technology, rapid service, and support levels that solidify our long‑standing ties to both established and up‑and‑coming premium restaurants.

Mission

The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

C.H.E.F.S. Values

• Curious & Creative
• Hungry For Food & Results
• Forward Thinking & Flexible

Position Summary

The Inside Sales & Sales Support Associate plays a critical role in supporting Outside Sales Representatives while directly contributing to customer satisfaction, sales growth, and account profitability. This Onsite position serves as an extension of the outside sales team by managing day‑to‑day customer needs, assisting with account setup and maintenance, analyzing sales and profitability data, and identifying growth opportunities within assigned accounts.

This role requires strong communication skills, analytical capability, attention to detail, and a proactive, customer‑centric mindset. The associate will support 2–4 Outside Sales Representatives and maintain responsibility for select key accounts.

What you’ll do

• Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers
• Assist with new account setup, onboarding, and ongoing account maintenance
• Manage customer orders, order add‑ons, credits, adjustments, and special requests
• Communicate out‑of‑stock items, substitutions, and order changes proactively to customers and sales reps
• Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness
• Ensure accuracy of entered and outgoing orders
• Suggest and sell additional or complementary items when appropriate
• Run and analyze reports related to:
  • Account profitability
  • Gross profit per drop
  • Penetration and line growth opportunities
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team
• Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience
• Escalate issues, irregularities, or customer concerns to the appropriate team members
• Document and track customer complaints and assist with quarterly reporting
• Assist with special orders, customer price lists, and program maintenance
• Provide backup coverage for Outside Sales Representatives during vacations or absences
• Attend inside and outside sales meetings and participate in sales initiatives as needed
• Maintain a professional attitude and sense of urgency in a fast‑paced environment
• Other duties and projects as assigned by management

About you

• Minimum education: High School Diploma (college coursework a plus)
• Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred
• Strong understanding of foodservice products, categories, and customer dynamics preferred
• Comfortable working with reports, data analysis, and profitability metrics
• Strong verbal, written, and telephone communication skills
• High attention to detail with strong follow‑through
• Self‑motivated, organized, and able to manage multiple priorities
• Team‑oriented with the ability to collaborate across departments
• Able to work under pressure with a sense of urgency
• Data entry and 10‑key experience required
• Bilingual (Spanish/English) a plus

Benefits

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high‑quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The above job description is not an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Equal Opportunity Employer

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.