Inside Sales & Account Support Associate (Food Service)

The Chefs' Warehouse; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Vacations

Paid Holidays

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

5% above cost for our high-qualityfood

Employee discounts for travel andイベント

401k

Employee Stock Purchase Plan

Job summary

The Chefs' Warehouse, Inc. is seeking an Inside Sales & Sales Support Associate to back the Outside Sales team and ensure exceptional customer service.

You will handle day-to-day account needs, assist with setup, manage orders, analyze profitability, and identify growth opportunities within assigned accounts. Ideal candidates will have strong communication skills, attention to detail, and a customer-centric mindset.

Qualifications

• High School Diploma required; college coursework a plus.
• Experience in foodservice distribution, inside sales, customer service, or sales support preferred.
• Strong understanding of foodservice products, categories, and customer dynamics preferred.

Responsibilities

• Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers.
• Assist with new account setup, onboarding, and ongoing account maintenance.
• Manage customer orders, order add-ons, credits, adjustments, and special requests.
• Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps.
• Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness.
• Ensure accuracy of entered and outgoing orders.
• Suggest and sell additional or complementary items when appropriate.
• Run and analyze reports related to account profitability, gross profit per drop, and penetration and line growth opportunities.
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team.
• Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution.
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience.
• Escalate issues, irregularities, or customer concerns to the appropriate team members.
• Document and track customer complaints and assist with quarterly reporting.
• Assist with special orders, customer price lists, and program maintenance.
• Provide backup coverage for Outside Sales Representatives during vacations or absences.
• Attend inside and outside sales meetings and participate in sales initiatives as needed.
• Maintain a professional attitude and sense of urgency in a fast-paced environment.
• Other duties and projects as assigned by management.

Skills

Data entry

10-key typing

Verbal communication

Written communication

Telephone communication

Bilingual: Spanish/English

Education

High School Diploma

Job description

The Chefs' Warehouse, Inc. is seeking an Inside Sales & Sales Support Associate to back the Outside Sales team and ensure exceptional customer service.

You will handle day-to-day account needs, assist with setup, manage orders, analyze profitability, and identify growth opportunities within assigned accounts. Ideal candidates will have strong communication skills, attention to detail, and a customer-centric mindset.