Hybrid Inside Sales & Support — Gourmet Food Service

The Chefs' Warehouse; New York (NY); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Health, Dental and medical benefits

Weekly pay

Life Insurance

Employee discounts for travel and some

401k

Employee Stock Purchase Plan

Job summary

The Chefs' Warehouse is seeking an Inside Sales & Sales Support Associate in New York to support Outside Sales Representatives and directly contribute to customer satisfaction, sales growth, and account profitability.

This hybrid role handles day-to-day customer needs, account setup, order management, and profitability analysis, requiring strong communication, data analysis, and a proactive customer-centric mindset.

Qualifications

• Minimum education: High School Diploma (college coursework a plus).
• Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred.
• Strong understanding of foodservice products, categories, and customer dynamics preferred.
• Comfortable working with reports, data analysis, and profitability metrics.
• Data entry and 10-key experience required.

Responsibilities

• Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers.
• Assist with new account setup, onboarding, and ongoing account maintenance.
• Manage customer orders, order add-ons, credits, adjustments, and special requests.
• Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps.
• Review incoming orders for accuracy and completeness.
• Ensure accuracy of entered and outgoing orders.
• Suggest and sell additional or complementary items when appropriate.
• Run and analyze reports related to account profitability, gross profit per drop, and line growth opportunities.
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team.
• Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution.
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience.
• Escalate issues, irregularities, or customer concerns to the appropriate team members.
• Document and track customer complaints and assist with quarterly reporting.
• Assist with special orders, customer price lists, and program maintenance.
• Provide backup coverage for Outside Sales Representatives during vacations or absences.
• Attend inside and outside sales meetings and participate in sales initiatives as needed.
• Maintain a professional attitude and sense of urgency in a fast-paced environment.
• Other duties and projects as assigned by management

Skills

Data entry

Communication skills

Ten-key experience

Education

High School Diploma

College coursework a plus

Job description

The Chefs' Warehouse is seeking an Inside Sales & Sales Support Associate in New York to support Outside Sales Representatives and directly contribute to customer satisfaction, sales growth, and account profitability.

This hybrid role handles day-to-day customer needs, account setup, order management, and profitability analysis, requiring strong communication, data analysis, and a proactive customer-centric mindset.