Senior Incident Manager

DevOpsChat; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Remote work options

Professional development

Job summary

Jobicy is seeking a Senior Incident Manager to enhance operational efficiency and resilience. You will manage and resolve complex incidents, minimize service disruptions, and communicate promptly with stakeholders.

You will develop incident response strategies, lead post-incident reviews, train teams, and collaborate with cross-functional groups. A strong ITSM background and experience with cloud, networking and security are essential, with familiarity with PagerDuty or OpsGenie a plus.

Qualifications

• Experience managing complex incidents within IT service management frameworks.
• Ability to identify root causes and drive post-incident reviews.
• Familiarity with incident response strategies and cross-functional collaboration.

Responsibilities

• Manage and resolve complex incidents to minimize service disruptions.
• Provide timely communication to stakeholders during incidents.
• Develop and refine incident response strategies and playbooks.
• Lead post-incident reviews and implement improvement actions.

Skills

Incident management

IT service management

Cloud technologies

Networking

Security protocols

Stakeholder communication

Tools

PagerDuty

OpsGenie

Job description

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The Senior Incident Manager position at Jobicy is a pivotal role aimed at enhancing operational efficiency and resilience. This individual will be responsible for managing and resolving complex incidents, ensuring that service disruptions are minimized while providing prompt communication to stakeholders. A significant focus will be on identifying the root causes of incidents and leading post-incident reviews to improve future responses.

Candidates are expected to have a strong background in IT service management and to be well-versed in various incident management frameworks and tools. Responsibilities include developing and refining incident response strategies, training team members, and collaborating with cross-functional teams to streamline incident resolution processes.

The ideal candidate will possess excellent problem-solving skills and a strong understanding of cloud technologies, networking, and security protocols. Knowledge of tools such as PagerDuty, OpsGenie, or similar platforms is also a plus. Additionally, they will be expected to stay informed about the latest industry trends and apply this knowledge to improve the organization's incident management practices.

This position offers competitive compensation, along with various benefits including health insurance, remote work options, and opportunities for professional development, making it an attractive option for experienced professionals in the DevOps space. The role is based in the United States, but diverse candidates from different locations are encouraged to apply for remote flexibility.