Hybrid Inbound Sales & Service Specialist

WSA Americas; Woodbridge Township (NJ); Ibrido; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

WS Audiology USA is seeking a Contact Center Representative to deliver exceptional customer experiences across multiple brands. The role supports a hybrid work model with on-site presence on Tuesdays, Wednesdays, and Thursdays in Iselin, NJ or Hauppauge, NY, and hours from 11:30 AM to 8:00 PM EST.

The ideal candidate has prior high-volume call center experience, excellent phone and interpersonal skills, and a can-do attitude focused on first-call resolution and customer loyalty.

Competenze

• Customer service experience in high-volume service delivery environment.
• HS diploma or equivalent required. BS/BA degree helpful.
• Excellent telephone and interpersonal skills are a must.
• Ability to operate in a fast-paced and dynamic business environment, focusing on decision making and first call resolution.
• Able to take 85-120 inbound calls per day.
• The ideal candidate will be process-driven and customer-focused, with a “can-do” attitude that is demonstrated every day.
• Ability to build relationships with customers to drive loyalty and confidence in WSA products.
• Motivated by individual and team achievement.

Mansioni

• Provide the ultimate customer experience to our client base across multiple brands with the ability to engage in sales dialogue on the heavy traffic of daily call volumes.
• Engage in sales dialogue/activities and work in a performance metrics-driven environment.
• Work in a hybrid position with schedule and onsite requirements.
• Collaborate with teammates to resolve customer inquiries and drive loyalty.
• Maintain accuracy and efficiency in handling customer interactions across channels.
• Adhere to processes and quality standards to ensure first-call resolution.

Conoscenze

Customer service

Phone etiquette

First call resolution

High-volume calls

Relationship building

Team oriented

Formazione

HS diploma or equivalent

BS/BA helpful

Descrizione del lavoro

WS Audiology USA is seeking a Contact Center Representative to deliver exceptional customer experiences across multiple brands. The role supports a hybrid work model with on-site presence on Tuesdays, Wednesdays, and Thursdays in Iselin, NJ or Hauppauge, NY, and hours from 11:30 AM to 8:00 PM EST.

The ideal candidate has prior high-volume call center experience, excellent phone and interpersonal skills, and a can-do attitude focused on first-call resolution and customer loyalty.