Inbound Customer Service Patient Representative

gn; Parsippany-Troy Hills (NJ); Presencial; USD 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with matching

Health, dental, and vision insurance

Life insurance – employer paid

AD&D option

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Employee discounts

Legal Insurance

Pet Insurance

Descripción de la vacante

Beltone in Parsippany, NJ is hiring for an Inbound Customer Service/Patient Representative. The role centers on delivering high-level patient service, answering calls, and scheduling appointments using a script within a premier contact center.

Responsibilities include CRM data entry, handling inquiries via phone, email, web, and chat, and maintaining quality service while meeting daily and monthly quotas. Requires 2+ years in a call center and reliable transportation.

Formación

• 2+ years of call center experience.
• Proven track record of delivering exceptional customer service.
• Intermediate proficiency in MS Word and Excel.
• Typing proficiency and computer savvy.
• Must have reliable transportation to commute to Parsippany, NJ Monday through Friday.

Responsabilidades

• Provide high level customer service with pleasant conversations.
• Answer questions regarding hearing health and set appointments with a script.
• Rebuttal and probe to retain client base.
• Collect, record, and accurately maintain consumer information in a CRM.
• Answer inbound calls and respond to inquiries via email, web, and chat.
• Follow SOPs to maintain quality service and meet targets.
• Maintain and exceed appointment quotas (conversion).
• Collaborate with clinical staff and hearing care professionals.
• Support team growth by sharing ideas and helping resolve problems.

Conocimientos

Call center exp

Customer service

MS Word

MS Excel

Typing speed

Phone etiquette

Interpersonal comm.

Time management

Multitasking

Descripción del empleo

Inbound Customer Service Patient Representatives provides a high level of customer service while generating appointments by answering incoming calls working in a premier contact center.

The role includes utilizing the customer management software to manage and track the results of contacts

Key Responsibilities:

• Provide high level customer service with graceful, high-level, pleasant conversations
• Answer various questions regarding hearing health and set appointments with the guidance of a script
• Rebuttal and probe to retain client base
• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
• Answer returned inbound calls as needed after initial outbound contact
• Handle inbound, lead generation, email correspondence, web correspondence and chat
• Maintain quality service by following organizational standard operating procedures
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Learn and understand basic industry knowledge
• Collaborate with Patient-Facing Clinical staff and hearing care professionals
• Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Requirements:

• 2+ years of call center experience
• Proven track record of delivering exceptional customer service
• Intermediate proficiency in MS Word and Excel
• Typing proficiency and computer savvy
• Must have reliable transportation to commute to Parsippany, NJ Monday through Friday

Skills:

• Multitask using various applications simultaneously
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
• Ability to understand the customer's requirements promptly and present solutions that meet their needs.
• Excellent interpersonal communication skills
• Ability to multitask and manage time in a fast-paced environment
• Skilled in handling objections and rejection
• Professional telephone etiquette skills
• High proficiency with written correspondence
• Highly motivated and receptive to coaching
• Strong problem-solving and organizational skills
• Team Player
• Self-sufficient and passionate about success

Additional Responsibilities

May take on additional responsibilities and tasks to support the growth and success of the team and organization.

Schedule:

40 hours per week, Monday - Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs.

Every other Saturday from 9:00 a.m. - 5:30 p.m. with one day off between Monday and Friday.

Compensation:

$21.00 - $24.00 an hour depending on experience

Commission eligible

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance -employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off
• Employee discounts
• Legal Insurance
• Pet Insurance

Beltone is an equal opportunity employer