Hybrid Customer Care & Tech Support Specialist

ReSound; United States; Hybrid; USD 64,471,680 - 72,351,552; Full time

Benefits offered by this job

PTO & Paid Holidays

401k with Company match

Paid Parental Leave & Transition Back

Company HSA Contributions

Discounted GN Group products

Job summary

GN ReSound is seeking a Customer Service Representativ e to be the primary contact for customers, delivering exceptional support for hearing solutions. You will respond to inquiries, resolve product and order issues, process requests accurately, and ensure a positive experience across interactions.

The role includes five days of onsite training (about eight weeks) and then transitions to a hybrid schedule with three onsite days and remote Mondays and Fridays.

Qualifications

• Minimum education with a 2 years degree or 3 years of relevant experience.
• Minimum of 1 year of technical support experience, ideally in telecom/high-tech/video/consumer electronics.
• Experience with cell phones, apps and Bluetooth technology is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve product and order-related issues with accurate processing.
• Provide technical troubleshooting and high-level customer service.
• Identify recurring issues and suggest process improvements.
• Educate customers to maximize product usage.

Skills

Technical troubleshooting

Customer service

Education

2-year degree or 3 years experience

Job description

GN ReSound is seeking a Customer Service Representativ e to be the primary contact for customers, delivering exceptional support for hearing solutions. You will respond to inquiries, resolve product and order issues, process requests accurately, and ensure a positive experience across interactions.

The role includes five days of onsite training (about eight weeks) and then transitions to a hybrid schedule with three onsite days and remote Mondays and Fridays.