Hybrid Inbound Customer Service Pro | Growth & Training

Grainger; Janesville (WI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Up to 50% of paycheck advances based?

8 paid time off (PTO) days annually

6% 401(k) company contribution

Employee discounts

Safety shoes provided

Job summary

Grainger is hiring a Customer Service Representative in Janesville, WI for a full-time role in a hybrid work environment. You will handle high volumes of inbound calls, resolve inquiries, and provide product information from 8:30am–5:00pm, Monday through Friday, with a 8-week onsite training program at 401 S. Wright Road, Janesville, WI.

The job offers comprehensive benefits and opportunities to advance within Grainger. Training hours are 8:00am–4:30pm at the same address.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of customer service experience.
• Experience with CRM systems and SAP is a plus.

Responsibilities

• Handle a high volume of inbound calls delivering quality customer service.
• Navigate multiple screens, software programs, and databases to resolve inquiries.
• Assist customers with order placement, product information, pricing, returns.
• Collaborate with team to deliver fast, accurate resolutions.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Education

High School diploma

Tools

SAP

CRM software

Microsoft Office

Job description

Grainger is hiring a Customer Service Representative in Janesville, WI for a full-time role in a hybrid work environment. You will handle high volumes of inbound calls, resolve inquiries, and provide product information from 8:30am–5:00pm, Monday through Friday, with a 8-week onsite training program at 401 S. Wright Road, Janesville, WI.

The job offers comprehensive benefits and opportunities to advance within Grainger. Training hours are 8:00am–4:30pm at the same address.