Hybrid Inbound Customer Experience Specialist

W.w. Grainger; Honolulu (HI); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, dental, vision and life保险

6 PTO and 6 holidays per year

Tuition reimbursement and student loan

401(k) company contribution

Job summary

Grainger in Janesville, WI is hiring a Customer Service Representative to join our inbound call center.

This full-time role starts at $17.25/hour with raises and offers an 8-week onsite training, followed by a hybrid option allowing three days onsite and two at home. You’ll interact with customers, handle product inquiries, pricing, returns, and help ensure a positive experience while working in a supportive team.

Qualifications

• 1+ years of customer service experience; inbound center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Ability to commute to our facility and sit for long periods.

Responsibilities

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and leaving customers with a positive impression.
• Demonstrate professional oral and written communication skills including strong reading comprehension.
• Navigate customer challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.

Skills

Inbound phone support

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

Grainger in Janesville, WI is hiring a Customer Service Representative to join our inbound call center.

This full-time role starts at $17.25/hour with raises and offers an 8-week onsite training, followed by a hybrid option allowing three days onsite and two at home. You’ll interact with customers, handle product inquiries, pricing, returns, and help ensure a positive experience while working in a supportive team.