Hybrid IMS Technician: IT Support & Deployments

Computer Task; Newton (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

CTG, a long-standing IT services firm, is seeking an IMS Technician for a W2 contract at our Newton, NC site with a hybrid remote option. The role supports IMS systems, hardware, and software, and collaborates with senior staff to deploy and troubleshoot while maintaining documentation.

Ideal candidates have 2+ years in IT support, familiarity with Microsoft 365 including SharePoint/OneNote, basic server/network knowledge, and strong security practices. Associate degree required.

Qualifications

• 2+ years in an IT support role, including hardware and software support.
• Understanding of server and network infrastructure.
• Experience with Microsoft 365 applications, including SharePoint and OneNote.
• Strong cybersecurity awareness and ability to follow security best practices.
• Ability to work independently with minimal oversight and management.
• Previous experience in a manufacturing environment preferred.

Responsibilities

• Provide day-to-day IMS support activities and technical operations.
• Interact with customers to gather and define system and solution requirements.
• Assist with deployment and maintenance of IMS devices, printers, scan guns, servers, and related equipment.
• Review and update documentation repositories using SharePoint to support AI enablement initiatives.
• Troubleshoot hardware and software issues that may impact business operations.
• Provide support for IMS-related projects and initiatives.

Skills

IT support

Server & network

Microsoft 365 (SharePoint)

Cybersecurity awareness

Independent work

Manufacturing environment

Customer interaction

Education

Associate degree in Computer Science or related field

Tools

SharePoint

OneNote

Job description

CTG, a long-standing IT services firm, is seeking an IMS Technician for a W2 contract at our Newton, NC site with a hybrid remote option. The role supports IMS systems, hardware, and software, and collaborates with senior staff to deploy and troubleshoot while maintaining documentation.

Ideal candidates have 2+ years in IT support, familiarity with Microsoft 365 including SharePoint/OneNote, basic server/network knowledge, and strong security practices. Associate degree required.