IT Support Specialist

The Fountain Group; Newton (NC); Hybrid; USD 47,000 - 51,000; Part time

Job summary

The Fountain Group is seeking an IT Support Specialist to assist in a manufacturing environment at the Newton Cable Plant. The role is a hybrid position requiring onsite presence at least three days per week and involves working with IMS devices, printers, servers, and related hardware and software.

The successful candidate will gather requirements, deploy and maintain devices, and update SharePoint repositories.

Qualifications

• 2 year degree in computer science or related field.
• 2+ years experience in IT support role, including experience supporting hardware and software components.

Responsibilities

• Interact with customer to gather and define system/solution requirements
• Assist in the deployment and maintenance of IMS devices, printers, scan guns, servers, etc.
• Review and update document repository in Sharepoint for AI enablement
• Troubleshoot hardware and software problems that may have a significant impact on the business
• Support IMS projects

Skills

Server & network infra

Cybersecurity mindset

Independent work

Education

2-year degree in computer science or related field

Tools

SharePoint

OneNote

Microsoft 365

Job description

IT Support Specialist (manufacturing environment)

Pay: $37-34

Duration:~4 months

Work Arrangement: Hybrid position. Candidate must be onsite at least three days per week.

Interview Process: Onsite interview required.

Scope of Position

The IMS Technician will be responsible for assisting the Senior IMS Analyst with day-to-day activites supporting the Newton Cable Plant.

Day to Day Responsibilities

• Interact with customer to gather and define system/solution requirements
• Assist in the deployment and maintenance of IMS devices, printers, scan guns, servers, etc.
• Review and update document repository in Sharepoint for AI enablement
• Troubleshoot hardware and software problems that may have a significant impact on the business
• Support IMS projects

Required Education and Experience

• 2 year degree in computer science or related field
• 2+ years experience in an IT support role, including experience supporting hardware and software components

Required Skills

• Understanding of server and network infrastructure
• Microsoft 365 including Sharepoint and OneNote
• Cybersecurity mindset
• Ability to work independently with minimal oversight and management
• Pervious experience in a manufacutring environment preferred

Work Hours

Monday - Friday, 8:00am - 5:00pm