IMS Technician

Computer Task; Newton (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

CTG, a long-standing IT services firm, is seeking an IMS Technician for a W2 contract at our Newton, NC site with a hybrid remote option. The role supports IMS systems, hardware, and software, and collaborates with senior staff to deploy and troubleshoot while maintaining documentation.

Ideal candidates have 2+ years in IT support, familiarity with Microsoft 365 including SharePoint/OneNote, basic server/network knowledge, and strong security practices. Associate degree required.

Qualifications

• 2+ years in an IT support role, including hardware and software support.
• Understanding of server and network infrastructure.
• Experience with Microsoft 365 applications, including SharePoint and OneNote.
• Strong cybersecurity awareness and ability to follow security best practices.
• Ability to work independently with minimal oversight and management.
• Previous experience in a manufacturing environment preferred.

Responsibilities

• Provide day-to-day IMS support activities and technical operations.
• Interact with customers to gather and define system and solution requirements.
• Assist with deployment and maintenance of IMS devices, printers, scan guns, servers, and related equipment.
• Review and update documentation repositories using SharePoint to support AI enablement initiatives.
• Troubleshoot hardware and software issues that may impact business operations.
• Provide support for IMS-related projects and initiatives.

Skills

IT support

Server & network

Microsoft 365 (SharePoint)

Cybersecurity awareness

Independent work

Manufacturing environment

Customer interaction

Education

Associate degree in Computer Science or related field

Tools

SharePoint

OneNote

Job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IMS Technician.

Type: Contract

Job Title: IMS Technician

Location: Newton, NC (hybrid remote)

Candidates must be able to commute and work onsite in Newton, NC

Pay Rate: Based on experience

Work Hours: M-F 8am-5pm

Education: Associate degree in Computer Science or related field

Description

The IMS Technician will provide technical support for daily operations, assisting with the maintenance and support of IMS systems, hardware, and software solutions. This role will work closely with senior technical staff to gather requirements, support deployments, troubleshoot issues, and maintain documentation to support business operations.

Requirements

• Assist with day-to-day IMS support activities and technical operations.
• Interact with customers to gather and define system and solution requirements.
• Assist with the deployment and maintenance of IMS devices, printers, scan guns, servers, and related equipment.
• Review and update documentation repositories using SharePoint to support AI enablement initiatives.
• Troubleshoot hardware and software issues that may impact business operations.
• Provide support for IMS-related projects and initiatives.

Qualifications

• 2+ years of experience in an IT support role, including experience supporting hardware and software components.
• Understanding of server and network infrastructure.
• Experience with Microsoft 365 applications, including SharePoint and OneNote.
• Strong cybersecurity awareness and ability to follow security best practices.
• Ability to work independently with minimal oversight and management.
• Previous experience working in a manufacturing environment preferred.

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.