Hybrid Implementation Specialist — Customer Success

MITC Software; United States; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Tuition assistance up to $5,250 annual

401(k) match

100% company paid medical premium

HSA company contribution

Up to 4 weeks vacation

Job summary

MITC is seeking an Implementation Specialist to help customers maximize MITC software. You’ll build relationships, analyze data, and guide clients on best practices during video calls and in-person visits.

You’ll participate in 3–4 daily Teams meetings, travel 2–4 times per year, and collaborate with internal teams to ensure long‑term success and retention. The hybrid schedule is based in Frederick, Maryland.

Qualifications

• Entry-level candidates are encouraged to apply.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to build and maintain strong customer relationships and work collaboratively with internal teams.
• Proficiency with standard business tools, such as Microsoft Office, and a willingness to learn MITC software.

Responsibilities

• Partner with customers to understand day-to-day operations and maximize MITC software.
• Provide practical guidance on best practices and feature usage.
• Analyze customer data to identify patterns and opportunities.
• Collaborate with internal teams to address customer needs and coordinate support.
• Lead 3–4 customer video meetings daily, guiding discussions and answering questions.
• Maintain clear records of discussions, recommendations, and next steps.

Skills

Relationship building

Data analysis

Communication

Problem solving

Organizational skills

Customer-facing

Tools

Microsoft Office

Job description

MITC is seeking an Implementation Specialist to help customers maximize MITC software. You’ll build relationships, analyze data, and guide clients on best practices during video calls and in-person visits.

You’ll participate in 3–4 daily Teams meetings, travel 2–4 times per year, and collaborate with internal teams to ensure long‑term success and retention. The hybrid schedule is based in Frederick, Maryland.