Hybrid ILB Scheduler — Scheduling & Coordination

The-Immigrant-and-Refugee-Community-Organization; Portland (OR); Hybrid; USD 74,390,000 - 93,677,000; Part time

Benefits offered by this job

PTO 3–6 weeks/yr

401k match

Medical & Dental insurance

Paid holidays

Job summary

The Immigrant and Refugee Community Organization (IRCO) in Portland, OR, is hiring an ILB Scheduler for the International Language Bank. The role manages appointment creation, filling, and cancellations across multiple systems, gathering insurance, eligibility, language, and scheduling details, while coordinating with requesters, account specialists, and interpreters.

This on-call, hourly position requires strong English communication, data accuracy, and the ability to handle complex scheduling

Qualifications

• Experience in payroll processing and execution of payroll in a timely manner.
• Strong oral and written English communication skills required.
• Proficient in MIP, Microsoft Office, Microsoft Excel, and a variety of software packages.
• Experience using standard office equipment and a 10-key calculator.
• Successful experience in accounting, with integrated computerized accounting systems.
• Experience and knowledge of State and Federal regulations and related laws.

Responsibilities

• Develop and maintain positive relationships with clients through regular contact via telephone, email correspondence, and in-person service calls.
• Consistently deliver a high level of customer service for ongoing on-site and remote interpretation requests.
• Assess the database system and find strategies to meet all customer requirements; revisit the workflow as needed; update billing costs; and consult with other team members to improve efficiency and accuracy.
• Fill requested appointments by ensuring consistency and matching skills with the requester's/client's requirements.
• Manage last-minute requests and multiple timelines; confirm details and specifications with customers and interpreters; and manage changes in customer requests and deadlines.
• Maintain organized records of work performed.
• Work closely with management to design new processes and streamline workflows to ensure optimal performance.
• Perform clerical duties as necessary for accounting and management purposes.
• Perform quality and internal control procedures to ensure all records are accurate, including amounts paid to interpreters and amounts charged to clients.

Skills

Payroll processing

English communication

Microsoft Office / Excel

Multilingual coordination

Tools

MIP

Microsoft Excel

Office suite

Job description

The Immigrant and Refugee Community Organization (IRCO) in Portland, OR, is hiring an ILB Scheduler for the International Language Bank. The role manages appointment creation, filling, and cancellations across multiple systems, gathering insurance, eligibility, language, and scheduling details, while coordinating with requesters, account specialists, and interpreters.

This on-call, hourly position requires strong English communication, data accuracy, and the ability to handle complex scheduling