Client Services Representative

Trane Technologies; Portland (OR); On-site; USD 44,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Employee wellness program

Job summary

Trane Technologies in Portland, OR is seeking a Client Services Representative to connect base customers with fulfillment and acquisition teams. You will work with elite technicians, operations and sales to demonstrate why Trane is the best partner for HVAC service, replacement, controls, rental and digital needs.

This role offers opportunities to grow within both acquisition and fulfillment paths, maintain and grow customer base, and requires strong communication, relationship building, and

Qualifications

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service with relationship building experience is a plus.
• Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation

Responsibilities

• Coordinate the renewal of service contracts
• Look for opportunities to expand our offerings with our customers
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Develop accurate and timely estimates through input of the field and sales team's knowledge.
• Assists in creating standard work / cadence for meeting customer needs.

Skills

Customer service

Relationship building

Communication

Multi-tasking

Problem solving

Adaptability

Education

Bachelor’s degree or certificate

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's In It For You

This individual will serve as an integral connection between our base customers, fulfillment and acquisition teams here in the Portland Oregon office. You will work with our elite technician, operations and sales teams to demonstrate to our customers why Trane is the best company to support their HVAC Service, Replacement, controls, rental and digital needs.

The Client Services Representative will be exposed to both the acquisition and fulfillment sides of our business with the opportunity to grow their career on either side. The Client Services Representative will be a key resource in maintaining and growing our customer base.

What You Will Do

• Coordinate the renewal of service contracts
• Look for opportunities to expand our offerings with our customers
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Develop accurate and timely estimates through input of the field and sales team's knowledge.
• Assists in creating standard work / cadence for meeting customer needs.

What You Will Bring

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service with relationship building experience is a plus.
• Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
• Mathematical Aptitude
• Must be able to multi-task and think critically in high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Able to work extended hours on occasions when required.
• Working knowledge of HVAC systems preferred.
• Must possess a valid driver’s license for a minimum of 12 months.

Annual Base Salary Range Or Hourly Base Pay Range

$44,300.00 - $89,424.99

Compensation Type

Salary

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.