Hybrid HR Service Center Specialist

University of Texas

Austin (TX)

Hybrid

USD 42,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid vacation

Sick time and holidays

TRS retirement plan

403(b) retirement savings

457(b) Deferred Comp

Flexible spending accounts

LinkedIn Learning access

Tuition assistance

Library and museum access

UT Shuttle and CapMetro rides

Job summary

The University of Texas at Austin is seeking an HR Service Center Representative to serve as the first point of contact for campus inquiries on records, benefits, retirement, leave management, employee relations, and compensation.

This role supports employees, retirees, and applicants, contributing to operational excellence in a hybrid work arrangement. Strong communication, HRIS familiarity, and handling confidential information are essential for success.

Qualifications

Bachelor's degree in human resources, business administration or equivalent or High school diploma or GED and four or more years' experience working in human resources.
Excellent communication and collaboration skills, verbal and written
Experience working in a fast-paced, high volume contact center
Proven track record of leveraging analytical skills to achieve results
Demonstrated experience in timekeeping and payroll, including payroll report reconciliation
Experience in managing and protecting confidential records, data, and information
Proficiency in conducting research across different data repositories and working with detailed data reports
Advanced knowledge of MS Office, HRIS systems, such as Workday or similar HRIS systems
Intermediate knowledge of MS Teams, and Zoom, or similar platforms
Clean criminal background, including no history of DUI or DWI convictions
Must be authorized to work in the United States on a full-time basis for any employer
Relevant education and experience may be substituted as appropriate

Responsibilities

Utilize HR resources in tandem with issue tracking tools to contribute to daily team operations of the HR Service Center in support of departments, employees, retirees, and applicants who submit inquiries and requests via phone, email, USPS, online portal and in person.
These inquiries and requests extend across benefits and retirement, leave management, employee relations, employment, compensation, and other HR related facets.
Perform specialized work, specifically to include duplicate pre-hire management, public student loan forgiveness, employment verification, background checks, I-9 assistance, and various reports in the interest of maintaining digital personnel files within the university's HRIS and legacy systems to ensure compliance with all applicable state employment laws and retention statutes.
Provides integral support to the Records Team by performing overflow tasks to ensure continuity of operations and timely completion of departmental requests.
Additionally, supports departments and CSUs in interpreting relevant policies, procedures, and guidelines to support consistent and compliant HR practices.
Other duties as assigned.