HR Service Center Representative

University of Texas at Austin; Austin (TX); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive health benefits

Vision, Dental, Life & Disability

Paid vacation & holidays

TRS retirement plan

Tuition assistance

Library & museum access

LinkedIn Learning access

Shuttle/CapMetro benefits

Job summary

The University of Texas at Austin is seeking an HR Service Center Representative in Austin, TX to serve as the first point of contact for campus HR inquiries regarding benefits, retirement, leave management, employee relations, and more. You will assist employees, retirees, and applicants with information and processing in a fast-paced environment.

This role supports a hybrid work schedule and requires strong communication skills, detail orientation, and a commitment to accuracy.

Qualifications

• Bachelor’s degree in human resources, business administration or equivalent or
• High school diploma or GED and four or more years’ experience working in human resources
• Excellent communication and collaboration skills, verbal and written
• Experience working in a fast-paced, high volume contact center.
• Proven track record of leveraging analytical skills to achieve results
• Demonstrated experience in timekeeping and payroll, including payroll report reconciliation.
• Experience in managing and protecting confidential records, data, and information.
• Proficiency in conducting research across different data repositories and working with detailed data reports.
• Advanced knowledge of MS Office, HRIS systems, such as Workday or similar HRIS systems.
• Intermediate knowledge of MS Teams, and Zoom, or similar platforms.
• Clean criminal background, including no history of DUI or DWI convictions.
• Must be authorized to work in the United States on a full-time basis for any employer.

Responsibilities

• Utilize HR resources in tandem with issue tracking tools to contribute to daily team operations of the HR Service Center in support of employees, retirees, and applicants who submit inquiries and requests via phone, email, USPS, online portal and in person.
• These inquiries and requests extend across benefits and retirement, leave management, employee relations, employment, compensation, and other HR related facets.
• Perform specialized work, specifically to include record retrieval, open records requests, audits, time and absence, background checks, I-9s, and various reports in the interest of maintaining digital personnel files within the university’s HRIS and legacy systems to ensure compliance with all applicable state employment laws and retention statutes.
• Serve as a subject matter expert to campus and provide advanced assistance and training to departments regarding time and absence, I-9s, E-Verify, background checks, and or interpretations of policies and procedures.
• Other duties as assigned.

Skills

Communication

Collaboration

Contact center experience

Analytical skills

Timekeeping and payroll

Confidential records

Data reporting

MS Office

MS Teams/Zoom

Education

Bachelor’s degree in HR or related field

High school diploma or GED + 4+ years HR experience

Tools

Workday

MS Office

MS Teams

Zoom

Job description

Job Posting Title:

HR Service Center Representative

Hiring Department:

Office of Human Resources

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

To Be Determined at Offer

Earliest Start Date:

Ongoing

Position Duration:

Expected to Continue

Location:

AUSTIN, TX

Job Details:

General Notes

Security sensitive: criminal background checks conducted on selected candidate. Hiring decisions are contingent upon applicants clearing background requirements.

This position offers a hybrid work schedule with partial remote work options. Must have internet capability when working remotely.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)

• Voluntary Vision, Dental, Life, and Disability insurance options

• Generous paid vacation, sick time, and holidays

• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds

• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

• Flexible spending account options for medical and childcare expenses

• Robust free training access through LinkedIn Learning plus professional conference opportunities

• Tuition assistance

• Expansive employee discount program including athletic tickets

• Free access to UT Austin’s libraries and museums with staff ID card

• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards .

Purpose

Provide customer service for Human Resources as the first point of contact for campus regarding records related inquiries and training. Additionally, supporting employees, retirees, and applicants who need assistance with benefits and retirement, leave management, employee relations, employment, compensation, and other Human Resources disciplines.

Responsibilities

• Utilize HR resources in tandem with issue tracking tools to contribute to daily team operations of the HR Service Center in support of employees, retirees, and applicants who submit inquiries and requests via phone, email, USPS, online portal and in person. These inquiries and requests extend across benefits and retirement, leave management, employee relations, employment, compensation, and other HR related facets.
• Perform specialized work, specifically to include record retrieval, open records requests, audits, time and absence, background checks, I-9s, and various reports in the interest of maintaining digital personnel files within the university’s HRIS and legacy systems to ensure compliance with all applicable state employment laws and retention statutes.
• Serve as a subject matter expert to campus and provide advanced assistance and training to departments regarding time and absence, I-9s, E-Verify, background checks, and or interpretations of policies and procedures.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in human resources, business administration or equivalent or
• High school diploma or GED and four or more years’ experience working in human resources
• Excellent communication and collaboration skills, verbal and written
• Experience working in a fast-paced, high volume contact center.
• Proven track record of leveraging analytical skills to achieve results
• Demonstrated experience in timekeeping and payroll, including payroll report reconciliation.
• Experience in managing and protecting confidential records, data, and information.
• Proficiency in conducting research across different data repositories and working with detailed data reports.
• Advanced knowledge of MS Office, HRIS systems, such as Workday or similar HRIS systems.
• Intermediate knowledge of MS Teams, and Zoom, or similar platforms.
• Clean criminal background, including no history of DUI or DWI convictions.
• Must be authorized to work in the United States on a full-time basis for any employer.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Fluent in English and Spanish, written and verbal.
• Experience processing the State of Texas Prior Service requests for incoming and outgoing employees
• Working knowledge of basic employee benefits administration, and processing Form I-9s
• Knowledge of the state of Texas and Federal regulatory HR laws

Salary Range

$50,000

Working Conditions

• May work in standard office conditions
• Repetitive use of a keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.