Hybrid Help Desk Technician - Windows & Azure Support

TLC Engineering Solutions; Orlando (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merit-based incentive bonus

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 holidays

Flexible schedules

Work-from-home options

Job summary

TLC Engineering Solutions in Orlando, FL is seeking a Help Desk Technician to join our IT team. This is a hybrid role with two days per week in-office to support staff and on-site projects.

You will configure and troubleshoot workstations, laptops, tablets, and monitors, manage the IT ticket system, and communicate solutions clearly to staff. The ideal candidate has hands-on help desk experience and a solid foundation in Windows and cloud services.

Qualifications

• A minimum of 2 years of IT Help Desk experience.
• Comprehensive knowledge of workstation hardware and Windows Operating Systems.
• A proven understanding of Azure Active Directory and Office 365.
• Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.

Responsibilities

• Configure and troubleshoot workstations, laptops, tablets, monitors and maintain the IT ticket system.
• Reach out to staff with submitted trouble tickets, resolve tickets in a timely manner and close tickets after completion.

Skills

Help desk experience

Windows OS

Customer communication

Team collaboration

Tools

Azure Active Directory

Office 365

Microsoft Intune

Job description

TLC Engineering Solutions in Orlando, FL is seeking a Help Desk Technician to join our IT team. This is a hybrid role with two days per week in-office to support staff and on-site projects.

You will configure and troubleshoot workstations, laptops, tablets, and monitors, manage the IT ticket system, and communicate solutions clearly to staff. The ideal candidate has hands-on help desk experience and a solid foundation in Windows and cloud services.