Hybrid IT Help Desk: SaaS & End-User Support

Lentegrity; Los Angeles (CA); Hybrid; USD 38,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

Extensive training opportunities

Casual dress code

Growth opportunities

Job summary

Lentegrity is hiring a Help Desk Technician to support business users by handling incidents, deploying equipment, and assisting with in-house applications. You will collaborate with Developers to troubleshoot hardware, software, and cloud services.

The role is hybrid in Foothill Ranch, CA, requiring commuting to the site 3x per week. Candidates should have AD, LAN, Azure knowledge and strong communication skills for timely, customer-focused solutions.

Qualifications

• Diagnose and resolve complex computer issues.
• Knowledge of Active Directory, LAN and Wireless technologies.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks simultaneously.
• Knowledge of Azure and Azure AD.
• Experience with Cloud and Physical infrastructure technologies preferred.
• Knowledge of Windows Server/Active Directory.
• Microsoft certifications or equivalent certifications preferred.

Responsibilities

• Document, track and monitor incident tickets for timely resolution.
• Escalate issues with documented impact and priority.
• Provide over-the-phone tech support for onsite and remote employees; hardware issues and SaaS apps.
• Set up equipment for new hires; ensure software is loaded.
• Follow up to confirm issue resolution and completed requests.
• Assist with SaaS user management (create/remove accounts).
• Troubleshoot batch process issues supporting operations.
• Support physical and cloud infrastructure projects and implementations.
• Assist in testing and documenting project implementations.
• Maintain basic hardware/software inventory control.

Skills

Active Directory

LAN

Wireless

Azure

Azure AD

Windows Server/AD

Certifications

Communication skills

Interpersonal skills

multitasking

Education

Microsoft Certifications

Job description

Lentegrity is hiring a Help Desk Technician to support business users by handling incidents, deploying equipment, and assisting with in-house applications. You will collaborate with Developers to troubleshoot hardware, software, and cloud services.

The role is hybrid in Foothill Ranch, CA, requiring commuting to the site 3x per week. Candidates should have AD, LAN, Azure knowledge and strong communication skills for timely, customer-focused solutions.