Helpdesk Technician

TLC ENGINEERING SOLUTIONS INC; Orlando (FL); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

7 holidays

Flexible schedules

Work-from-home options

Job summary

TLC Engineering Solutions in Orlando, FL is seeking a Help Desk Technician to support our staff with workstation setup and issue resolution. The role is hybrid, requiring two days per week in-office, with opportunities to contribute to IT initiatives and system improvements.

Ideal candidates have 2+ years at a Help Desk, strong Windows OS knowledge, and experience with Azure AD and Office 365. Certifications like MD-102 or CompTIA A+ are a plus, and Intune experience is preferred.

Qualifications

• 2+ years of IT Help Desk experience.
• Strong knowledge of workstation hardware and Windows operating systems.
• Understanding of Azure Active Directory and Office 365.
• Able to communicate clearly with staff and explain solutions.

Responsibilities

• Configure and troubleshoot workstations, laptops, tablets, and monitors.
• Maintain the IT ticket system and respond to staff tickets promptly.
• Resolve and close tickets after successful completion.
• Collaborate with IT team to improve support processes.

Skills

IT Help Desk

Windows OS

Azure AD

Office 365

Communication

Customer service

Tools

Microsoft Intune

Job description

This is a hybrid role which requires two days per week in-office.We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees’ career development and opportunities to work on spectacular projects we are proud of - many of which you will know! Visit our website to learn more: Projects | TLC Engineering Solutions (tlc-engineers.com).The primary role of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.Qualifications You'll Need:A minimum of 2 years of IT Help Desk experienceComprehensive knowledge of workstation hardware and Windows Operating Systems.A proven understanding of Azure Active Directory and Office 365.Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.Preferred Qualifications, Knowledge and Experience:CompTIA A+ and / or MD-102 certificationsMicrosoft Intune experience.If this sounds like the role for you and you're ready to join an amazing team, please apply!TLC is consistently ranked among the largest multidiscipline firms in the country for the built environment. We have grown to more than 500 highly qualified professionals in 21 offices since our start in 1955! We know that our team is our success, and their growth this year has landed TLC as a Hot Firm. Even more importantly, TLC was named as one of the “Best Firms” based upon the feedback of our staff! We are JUST certified and consistently challenge ourselves to be the best we can be for our team and communities.In addition to a rewarding career and competitive salary, TLC provides its employees with a benefits package that is designed with the employee in mind.Merit-based incentive bonus401(k) matchMedical insuranceDental insuranceVision insuranceLife insuranceDisability insurance9 holidaysFlexible schedulesWork-from-home optionsOutside recruiters may not contact any TLC Engineering Solutions (TLC) employee directly to present candidates. Please contact TLC Corporate Recruiting or TLC Director of Human Resources to execute a contract for placement of candidates. TLC will not pay a fee for any placement resulting from the receipt of an unsolicited resume without a prior signed agreement.TLC is an Equal Opportunity, Affirmative Action employer, dedicated to Workforce Diversity. OE/M/F/IWD/V – Minorities, women, individuals with disabilities and veterans are encouraged to apply. TLC participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age and other classifications covered under federal, state or local laws.