Help Desk Analyst

Talent Groups; Madison (WI); Presencial; USD 55 000 - 70 000; Tempo integral

Resumo da oferta

Talent Groups in Madison, WI is seeking an experienced IT Help Desk Technician to provide frontline support in an enterprise environment. The role requires 3–5 years of hands-on experience with Windows 11, Microsoft 365, Teams, Intune, and Apple devices.

You will handle phone, email, ticketing, and walk-in requests, performing Tier 1 and Tier 2 troubleshooting for PCs, laptops, and mobile devices.

Qualificações

• 3–5 years of experience in IT Help Desk, Service Desk, or Desktop Support environment.
• Hands-on experience with Windows 11 and Microsoft 365.
• Experience with Microsoft Teams and Microsoft Intune.
• Good understanding of desktop computers, laptops, peripherals, and mobile devices.
• Hands-on experience with software installation, deployment, PC imaging, and post-image configuration.

Responsabilidades

• Serve as the first point of contact for customers seeking technical assistance through phone, email, ticketing systems, and walk-in support.
• Provide Tier 1 and Tier 2 technical support for Windows 11, Microsoft 365 applications, desktop computers, laptops, and mobile devices.

Conhecimentos

Customer support

Troubleshooting

Technical help desk

Phone & email support

Ferramentas

Windows 11

Microsoft 365

Microsoft Teams

Microsoft Intune

Apple iOS/iPadOS devices

Descrição da oferta de emprego

We are seeking an experienced IT Help Desk Technician with 3–5 years of experience providing technical support in an enterprise help desk environment. The ideal candidate will have hands‑on experience supporting Windows 11, Microsoft 365, Microsoft Teams, Microsoft Intune, and Apple mobile devices (iOS/iPadOS).

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance through phone, email, ticketing systems, and walk‑in support.
• Provide Tier 1 and Tier 2 technical support for Windows 11, Microsoft 365 applications, desktop computers, laptops, and mobile devices.

Required Qualifications

• 3–5 years of experience working in an IT Help Desk, Service Desk, or Desktop Support environment.
• Minimum 3 years of hands‑on experience providing technical support and troubleshooting.
• Strong experience supporting Windows 11 operating systems and Microsoft 365 applications.
• Proven experience with Microsoft Teams and Microsoft Intune.
• Good understanding of desktop computers, laptops, hardware components, peripherals, and mobile devices.
• Hands‑on experience with software installation, deployment, PC imaging, and post‑image configuration