Hybrid Help Desk Technician – Client-First IT Support

Astute Technology Management LLC; Kentucky; On-site; USD 54,443,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance (100% paid)

AD&D, STD, LTD (100% paid)

401(k) or Roth with 4% company match

Dental and vision coverage

Professional development support

Monthly mobile phone allowance

PTO 15 days + flex time

6 paid holidays

Client review spot bonuses

Job summary

Astute Technology Management LLC is currently seeking a Help Desk Technician to be the first point of contact for client end users, resolving issues and documenting incidents. The role supports Windows and MacOS environments, Microsoft 365, and hardware/network troubleshooting, in a fast-paced, collaborative team.

The position is on-site in Columbus, Ohio with hybrid privileges after 90 days. Requires 2+ years of experience and IT certifications or plans to obtain them.

Qualifications

• 2+ years of Help Desk or Technical Support experience.
• High School diploma or equivalent.
• Strong customer service mindset and client-first approach.
• CompTIA A+ and Network+ (or plan to complete within 6 months).
• MTA - Operating, Networking, and Security Fundamentals (or equivalent).
• Basic network troubleshooting skills.
• Experience supporting Windows and MacOS environments.
• Strong communication and problem-solving skills.
• Ability to multi-task and work well in a team.

Responsibilities

• Serve as the first point of contact for support via calls and emails and ensure clients feel heard.
• Open, document, and resolve Help Desk tickets; keep records accurate.
• Gather incident details during first-level support and communicate client needs clearly.
• Follow ticket creation and triage guidelines; distribute workload fairly.
• Provide expert support for Windows, MacOS, devices, and Microsoft 365, including setup and troubleshooting.
• Address hardware, software, network, and printing issues and assist with new device setups.
• Conduct and document network audits and maintain client infrastructure records.
• Keep clients informed about progress and outages to maintain transparency.

Skills

Customer service

Communication

Troubleshooting

Windows

MacOS

CompTIA A+

CompTIA Network+

MTA Fundamentals

Teamwork

Time management

Education

High School diploma or equivalent

Tools

Microsoft 365

Job description

Astute Technology Management LLC is currently seeking a Help Desk Technician to be the first point of contact for client end users, resolving issues and documenting incidents. The role supports Windows and MacOS environments, Microsoft 365, and hardware/network troubleshooting, in a fast-paced, collaborative team.

The position is on-site in Columbus, Ohio with hybrid privileges after 90 days. Requires 2+ years of experience and IT certifications or plans to obtain them.