Hybrid Help Desk Specialist II — Resolve & Empower Tech

Payentry; United States; Hybride; USD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

401(k)/401(k) match

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Résumé du poste

Payentry is seeking a Help Desk Specialist II to join the Systems department. You will install, configure, troubleshoot, and resolve hardware and software issues to keep the company operating smoothly.

The role is hybrid, located for Pacific Time Zone locations, with remote consideration only on exception. You will work both independently and as part of a collaborative IT team, delivering excellent user support across the organization.

Qualifications

• Associate's degree in computer science or equivalent experience; 3+ years of experience in a similar role is preferred.
• Experience troubleshooting systems and learning quickly.
• Skilled in database programming and software installation; proficient with Windows products.
• Excellent written and oral communication skills; familiar with a range of software and hardware.

Responsabilités

• Install and configure hardware and software components.
• Resolve any technical issues with hardware, software, or connectivity.
• Perform networking hardware and/or software upgrades.
• Support users online with configuration of workstations, servers, printers, and network peripherals.
• Assist with troubleshooting and diagnostics testing.
• Research solutions to current and future technical problems.
• Contribute innovative ideas to the company.
• Provide technical support to end-users via phone, email, chat, and in-person
• Enforce IT security policies and procedures with end-users
• Other duties as assigned.

Connaissances

Troubleshooting

Database programming

Windows proficiency

Communication

Formation

Associate's degree in computer science or equivalent experience

Description du poste

Payentry is seeking a Help Desk Specialist II to join the Systems department. You will install, configure, troubleshoot, and resolve hardware and software issues to keep the company operating smoothly.

The role is hybrid, located for Pacific Time Zone locations, with remote consideration only on exception. You will work both independently and as part of a collaborative IT team, delivering excellent user support across the organization.