Helpdesk Specialist II

Payentry; United States; Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)/401(k) match

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Payentry is seeking a Help Desk Specialist II to join the Systems department. You will install, configure, troubleshoot, and resolve hardware and software issues to keep the company operating smoothly.

The role is hybrid, located for Pacific Time Zone locations, with remote consideration only on exception. You will work both independently and as part of a collaborative IT team, delivering excellent user support across the organization.

Qualifications

• Associate's degree in computer science or equivalent experience; 3+ years of experience in a similar role is preferred.
• Experience troubleshooting systems and learning quickly.
• Skilled in database programming and software installation; proficient with Windows products.
• Excellent written and oral communication skills; familiar with a range of software and hardware.

Responsibilities

• Install and configure hardware and software components.
• Resolve any technical issues with hardware, software, or connectivity.
• Perform networking hardware and/or software upgrades.
• Support users online with configuration of workstations, servers, printers, and network peripherals.
• Assist with troubleshooting and diagnostics testing.
• Research solutions to current and future technical problems.
• Contribute innovative ideas to the company.
• Provide technical support to end-users via phone, email, chat, and in-person
• Enforce IT security policies and procedures with end-users
• Other duties as assigned.

Skills

Troubleshooting

Database programming

Windows proficiency

Communication

Education

Associate's degree in computer science or equivalent experience

Job description

Payentry is looking for a Help Desk Specialist II to join the Systems department. This role is responsible for installations, configurations, troubleshooting, and resolutions related to hardware and software components the company uses. Successful individuals will have experience and a proven record of working independently and as part of a team to address and resolve technical needs.

This is a hybrid position working from Pacific Time Zone locations (remote considered on an exception basis).

What You Will Do:

• Install and configure hardware and software components.
• Resolve any technical issues with hardware, software, or connectivity.
• Perform networking hardware and/or software upgrades.
• Support users online with configuration of workstations, servers, printers, and network peripherals.
• Assist with troubleshooting and diagnostics testing.
• Research solutions to current and future technical problems.
• Contribute innovative ideas to the company.
• Provide technical support to end-users via phone, email, chat, and in-person
• Enforce IT security policies and procedures with end-users
• Other duties as assigned.

What You Bring to the Table:

• Associate's degree in computer science or combination of equivalent experience and education; 3+ years of experience in a similar role
• Experience troubleshooting systems and learning quickly
• Skilled in database programming and software installation; proficient with Windows products
• Excellent written and oral communication skills; familiar with a range of software and hardware

Where You Will Work: Pacific Time Zone; Hybrid Work Schedule

Total Rewards and Growth

• 401(k)/401(k) match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance