Hybrid Help Desk Analyst — Tech Support & Incident Response

Aires; Pittsburgh (Allegheny County); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

401K match

Hybrid work environment

Job summary

Aires in Pittsburgh, PA, invites applications for a Help Desk Analyst to support internal users and manage incident response. The role requires handling calls, chats and emails, updating tickets, and basic system troubleshooting in a hybrid work setting.

Qualified candidates have 1–2 years in technical phone support and information systems experience, plus a HS diploma or GED; degrees and certifications such as CompTIA Security+ are a plus. Apply via HR contact.

Qualifications

• High School Diploma/GED required. Associate’s or Bachelor’s degree preferred
• 1-2 years of technical phone support experience
• 1-2 years of information systems experience (or similar education) preferred
• Certifications preferred: Comptia Security + or a similar certification

Responsibilities

• Responds to incoming calls, chats and emails regarding service requests from business users.
• Documents, tracks and monitors all service request activity and communications.
• Configures and administers applications, mailboxes, calendars and distribution groups.
• Troubleshoots basic networking and system issues.
• Tracks time spent on all activities in the help desk ticketing systems.
• Updates asset inventory when software/hardware changes are required

Skills

Customer service

Multi-tasking

Problem solving

Administrative skills

Teamwork

Education

High School Diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

MS Office

Proprietary software knowledge

Job description

Aires in Pittsburgh, PA, invites applications for a Help Desk Analyst to support internal users and manage incident response. The role requires handling calls, chats and emails, updating tickets, and basic system troubleshooting in a hybrid work setting.

Qualified candidates have 1–2 years in technical phone support and information systems experience, plus a HS diploma or GED; degrees and certifications such as CompTIA Security+ are a plus. Apply via HR contact.