Hybrid Healthcare Logistics Coordinator & Dispatch Lead

DHL Group; Buffalo (NY); Hybrid; USD 55.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

PTO including holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Zusammenfassung

SDS Rx, part of DHL Group, seeks a Logistics Coordinator to bridge SDS Rx, pharmacy customers, and independent contractors in a hybrid role. You will coordinate billing, scheduling, and route coverage while maintaining strong contractor relationships and delivering excellent service.

The role requires leadership, logistics coordination, and proficiency with Excel, dispatch software, and e-Courier platforms in a fast-paced environment.

Qualifikationen

• Experience supervising or managing teams in logistics or healthcare delivery.
• Familiarity with Independent Contractor (IC) models and contractor relations.
• Strong scheduling, workforce planning, and staffing coordination abilities.
• Excellent customer service and relationship-building skills.
• Clear communication and solid problem-solving capabilities under pressure.

Aufgaben

• Coordinate weekly contractor settlements and ensure accurate payments.
• Support customer billing, invoicing, and account administration.
• Prepare operational reports and maintain data in systems.
• Respond to customer inquiries via email and service requests.
• Monitor PODs, delivery statuses, and customer concerns.
• Oversee daily route releases and dispatcher activities.
• Coordinate route coverage to meet service commitments.
• Assist with contractor scheduling, recruiting, and workforce planning.
• Be the onsite customer-facing representative at the pharmacy location.
• Maintain communication among SDS Rx, pharmacy staff, customers, and contractors.
• Manage shipment records and logs; monitor performance and issues.
• Provide after-hours support as needed and use dispatch/e-Courier systems.

Kenntnisse

Management experience

IC model experience

Scheduling & workforce coordination

Customer service

Communication & problem-solving

Time management & autonomy

Team culture & contractor relations

Tools

Excel

Outlook

Dispatch software

e-Courier systems

Jobbeschreibung

SDS Rx, part of DHL Group, seeks a Logistics Coordinator to bridge SDS Rx, pharmacy customers, and independent contractors in a hybrid role. You will coordinate billing, scheduling, and route coverage while maintaining strong contractor relationships and delivering excellent service.

The role requires leadership, logistics coordination, and proficiency with Excel, dispatch software, and e-Courier platforms in a fast-paced environment.