SDS RX Logistics Coordinator

DPDHL; Buffalo (NY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO including holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

SDS Rx, part of DHL Group, seeks a Logistics Coordinator to bridge SDS Rx, pharmacy customers, and independent contractors in a hybrid role. You will coordinate billing, scheduling, and route coverage while maintaining strong contractor relationships and delivering excellent service.

The role requires leadership, logistics coordination, and proficiency with Excel, dispatch software, and e-Courier platforms in a fast-paced environment.

Qualifications

• Experience supervising or managing teams in logistics or healthcare delivery.
• Familiarity with Independent Contractor (IC) models and contractor relations.
• Strong scheduling, workforce planning, and staffing coordination abilities.
• Excellent customer service and relationship-building skills.
• Clear communication and solid problem-solving capabilities under pressure.

Responsibilities

• Coordinate weekly contractor settlements and ensure accurate payments.
• Support customer billing, invoicing, and account administration.
• Prepare operational reports and maintain data in systems.
• Respond to customer inquiries via email and service requests.
• Monitor PODs, delivery statuses, and customer concerns.
• Oversee daily route releases and dispatcher activities.
• Coordinate route coverage to meet service commitments.
• Assist with contractor scheduling, recruiting, and workforce planning.
• Be the onsite customer-facing representative at the pharmacy location.
• Maintain communication among SDS Rx, pharmacy staff, customers, and contractors.
• Manage shipment records and logs; monitor performance and issues.
• Provide after-hours support as needed and use dispatch/e-Courier systems.

Skills

Management experience

IC model experience

Scheduling & workforce coordination

Customer service

Communication & problem-solving

Time management & autonomy

Team culture & contractor relations

Tools

Excel

Outlook

Dispatch software

e-Courier systems

Job description

Join SDS Rx, a Leader in Specialized Healthcare Logistics Powered by DHL! At SDS Rx, we are committed to delivering critical medications and healthcare products safely, accurately, and on time. Our team plays a vital role in supporting pharmacies, healthcare providers, and patients by ensuring time-sensitive deliveries are coordinated with precision and exceptional customer service.

The core responsibilities of this role include:Meeting with customers onsite at pharmacy; handling customer issues from prior day; utilizing excel for reports; dispatching and scheduling drivers; communicating with drivers; sorting bags; creating routes in system

Position: Logistics Coordinator
Shift: Monday-Friday, primarily 8:00 AM-4:00 PM
Pay: $55,000 - 60,000 is the base salary

The ideal candidate will also possess the following skills and/or experience:

• Previous management or supervisory experience
• Experience working within an Independent Contractor (IC) model
• Strong scheduling, staffing, and workforce coordination experience
• Excellent customer service and relationship-building skills
• Ability to effectively manage challenging customer situations with professionalism
• Strong time management and ability to work independently in a hybrid environment
• Experience building positive team culture and maintaining strong contractor relationships
• Excellent communication, organizational, and problem-solving skills
• Proficiency with Microsoft Excel, Outlook, dispatch software, and e-Courier systems
• Logistics, transportation, delivery, courier, dispatch, or distribution experience preferred
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• High level of accountability, attention to detail, and follow-through
• Reliable attendance and punctuality

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to work both remotely and onsite at a pharmacy location
• Ability to occasionally lift and move up to 20 pounds

Our excellent benefits package includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Job Description

As a Logistics Coordinator, you will serve as a critical link between SDS Rx, pharmacy customers, and independent contractors. This hybrid role combines administrative coordination, customer service, contractor management, and operational support to ensure daily logistics activities are executed efficiently and accurately.

The Logistics Coordinator is responsible for supporting billing and settlement functions, monitoring delivery performance, coordinating route coverage, managing customer communications, and assisting with contractor scheduling and recruiting efforts. This position requires a highly organized and self-motivated professional who can work independently while providing exceptional customer service and operational support.

The ideal candidate thrives in a fast-paced environment, demonstrates strong leadership capabilities, and can proactively resolve challenges while maintaining positive relationships with customers, contractors, and internal teams.

Key Responsibilities Include:

• Completing weekly contractor settlements and ensuring accurate payment processing.
• Supporting customer billing, invoicing, and account administration activities.
• Preparing reports, maintaining operational data, and performing system updates.
• Responding to customer inquiries, emails, and service-related requests.
• Researching proofs of delivery (PODs), delivery statuses, and customer concerns.
• Reconciling prior-day orders and ensuring all deliveries are properly completed and closed out.
• Overseeing daily route releases and contractor dispatch activities.
• Coordinating route coverage to ensure service commitments are met.
• Assisting with contractor scheduling, recruiting, and workforce planning efforts.
• Serving as the primary onsite customer-facing representative at the pharmacy location.
• Maintaining communication between SDS Rx, pharmacy staff, customers, and contractors.
• Managing customer logs, controlled-item documentation, and shipment records.
• Monitoring operational performance and proactively resolving service issues.
• Supporting after-hours customer or dispatch needs as an on-call resource when required.
• Utilizing dispatch systems, e-Courier platforms, Microsoft Office applications, and company technology to support daily operations.
• Building and maintaining positive relationships with contractors, customers, and operational partners.
• Promoting a culture of accountability, professionalism, teamwork, and continuous improvement.

At SDS Rx, every delivery matters. Join our team and help ensure patients receive the critical medications they need when they need them most.

SDS RX Logistics Coordinator (US)