Hybrid Logistics Coordinator: Healthcare Dispatch & Billing

Deutsche Post DHL Group; United States; Hybrid; USD 55,000 - 57,000; Full time

Benefits offered by this job

Medical coverage

PTO

401(k) match

Tuition reimbursement

Training and career advancement

Job summary

SDS Rx, powered by DHL, is seeking a Logistics Coordinator to bridge pharmacy partners, independent contractors, and SDS Rx operations in a hybrid remote/on-site role at a pharmacy location.

You will manage contractor scheduling, settlements, billing support, route coverage, and customer inquiries, delivering reliable service while building strong contractor relationships and upholding accountability.

Qualifications

• Previous management or supervisory experience.
• Experience with Independent Contractor (IC) model.
• Strong scheduling, staffing, and workforce coordination skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Completing weekly contractor settlements and ensuring accurate payment processing.
• Supporting customer billing, invoicing, and account administration activities.
• Preparing reports, maintaining operational data, and performing system updates.
• Responding to customer inquiries, emails, and service-related requests.
• Researching proofs of delivery (PODs), delivery statuses, and customer concerns.
• Reconciling prior-day orders and ensuring all deliveries are properly completed and closed out.
• Overseeing daily route releases and contractor dispatch activities.
• Coordinating route coverage to ensure service commitments are met.
• Assisting with contractor scheduling, recruiting, and workforce planning efforts.
• Serving as the primary onsite customer-facing representative at the pharmacy location.
• Maintaining communication between SDS Rx, pharmacy staff, customers, and contractors.
• Managing customer logs, controlled-item documentation, and shipment records.
• Monitoring operational performance and proactively resolving service issues.
• Supporting after-hours customer or dispatch needs as an on-call resource when required.
• Utilizing dispatch systems, e-Courier platforms, Microsoft Office applications, and company technology to support daily operations.
• Building and maintaining positive relationships with contractors, customers, and operational partners.

Tools

Excel

Outlook

Dispatch software

e-Courier systems

Job description

SDS Rx, powered by DHL, is seeking a Logistics Coordinator to bridge pharmacy partners, independent contractors, and SDS Rx operations in a hybrid remote/on-site role at a pharmacy location.

You will manage contractor scheduling, settlements, billing support, route coverage, and customer inquiries, delivering reliable service while building strong contractor relationships and upholding accountability.