Hybrid Healthcare IT Systems Engineer

CloseKnit Primary Care; Rockville (MD); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

401(k) retirement plan

Paid time off

Professional development opportunities

Inclusive work culture

Job summary

CloseKnit is seeking a Jr. IT Systems Engineer to design, implement, and manage IT infrastructure in a HIPAA-compliant healthcare setting.

The role is hybrid, with at least 2 days per week in-person at our Rockville headquarters, and covers Microsoft 365, Azure, endpoint management, and network infrastructure. You will own systems, monitor proactively, automate where possible, and work with senior staff to improve IT procedures while ensuring compliance and security.

Qualifications

• 1–2 years in a help desk or systems administration role, ideally within a healthcare setting.
• Familiarity with cloud-based platforms such as Azure and Intune, as well as Meraki for network management.
• Strong understanding of Microsoft Windows and Office Suite; basic troubleshooting knowledge of macOS.
• Knowledge of HIPAA compliance requirements and the ability to apply them in an IT environment.

Responsibilities

• Provide first- and second-level IT support for Windows, macOS, and Microsoft Office, via Zendesk.
• Assist in the management and troubleshooting of network devices and services including Active Directory, Azure, and Intune.
• Support administration and maintenance of AD, Azure services, and device management through Intune; monitor Meraki networks.
• Assist onboarding of new employees with training on IT systems, software, and policies; support phone system troubleshooting.
• Document system configurations and IT procedures; collaborate to improve IT processes.

Skills

Help desk

Azure

Intune

Active Directory

Windows

Office 365

Mac troubleshooting

HIPAA

Education

Bachelor’s degree in Information Technology / Computer Science

Tools

Meraki

Zendesk

AD management

Job description

CloseKnit is seeking a Jr. IT Systems Engineer to design, implement, and manage IT infrastructure in a HIPAA-compliant healthcare setting.

The role is hybrid, with at least 2 days per week in-person at our Rockville headquarters, and covers Microsoft 365, Azure, endpoint management, and network infrastructure. You will own systems, monitor proactively, automate where possible, and work with senior staff to improve IT procedures while ensuring compliance and security.